Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 13, 2021

Priyanka was very helpful to my husband and I and got everything figured out for us! We had multiple things we needed figured out and she helped with every one of them!

Battleworn
United States
About 2 months using the app
July 30, 2017

Support is well and easy to use

Mshmsha
Saudi Arabia
About 2 months using the app
Edited July 14, 2017

The app looks great and is easy to set up and use. Thanks guys! :)

Naturewatches
United States
About 2 months using the app
September 30, 2017

Great app, easy to install, cool to work with. Very recommended for the returns logistics, save you a lot of time!

Fabriked
United States
About 2 months using the app
February 22, 2022

I think this app will be beneficial in the future because I am selling clothes and returns will happen. Customer service is great. They have been very helpful.

uptowngroovie
United States
About 2 months using the app
December 30, 2021

The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.

Lauma Lingerie
Latvia
Over 2 years using the app
AfterShip replied December 30, 2021

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations.

I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team Returns Center

August 6, 2021

Interesting app and great support team. Seems intuitive and easy to set up. I hope it servers its purpose.

Cavaliere
Portugal
Over 2 years using the app
AfterShip replied August 6, 2021

Thank you for your valuable feedback.

We are pleased to know that you liked our app and found it useful and your experience with our support team was up to the mark.

We are open to any suggestions, if you have any suggestions kindly let us know. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. 

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Neelima Aggarwal
Team Returns Center

November 12, 2017

Awesome! I've created my Elegant Return Page for just one-click

High Tech Device
Japan
About 2 months using the app
June 23, 2020

I put in the return address in the return address section, but customer still get emails list this:

2. Go to local post office, or another courier, to ship the package. Return address for the package:
[Company Name]
[Return Address line 1]
[Return Address line 2]
[Return Address line 3]
[Return Address line 4]

Jade Black
United States
Over 3 years using the app
AfterShip replied June 23, 2020

Thank you for your review. We will take a look at this immediately.

January 25, 2018

We have found the returns centre helpful. As a relatively new business, it is good to have some automation. Customer service has been fast also.

Plus Size Clothing Co
Australia
About 2 months using the app