AfterShip Returns & Exchanges , 2,267 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
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Simply awesome.This app is the most valuable app I have installed since I open my store. I haven't used it so far, cross fingers but since I installed my conversions skyrocket ppl just start to purchase. thank you aftership for this app.
What a Fantastic App, Easy to install and integrate into Shopify. This App takes away loads of email swapping between Customer and Customer Service.
Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.
I've been working on setting up this return service and it has been really easy with the helpful customer service. They are quick to answer and always helpful.
Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.
Very good customer service. Good features and solved our returns center needs. Will continue to use.
This greatly eased the burden of starting my first online store. I figured developing a returns policy would be a headache, but AfterShip made the process simple!
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Merci pour vos précieux commentaires.
Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.
Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:
support@returnscenter.com
Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles
Cordialement,
Rupam
Centre de retours d’équipe
I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.
Love this, nice app. Clean looking interface too.