AfterShip Returns , 2,260 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

June 9, 2021

I was having a difficult time with getting my app downloaded to my store and the support was so patient and helpful to me. Actually they ended up going in to fix it, but I'm grateful they relieved my fustration!

Boutique76.store
United States
29 days using the app
November 17, 2017

Nice app! Allows you seamlessly manage customer's returns

Storypage Stores
Nigeria
29 days using the app
November 28, 2017

WOW ! what a relief it is to know that this app could meet the customer half way and Me not having to deal with the extra work, Great app and I would recommend it to all entrepreneurs.

Buymeknow
United States
29 days using the app
May 11, 2022

great support! when I was testing with this app, I found problem in creating label upon approving a return. I contacted the support by chat, and quickly I got the response and the problem was solved.

Granacom
Hong Kong SAR
29 days using the app
July 17, 2017

Works like a charm! Keep up the good work, guys! Thank you!

Leechica
United States
28 days using the app
October 5, 2017

Amazing application, a must have definitely!

Survivorkits
France
28 days using the app
August 4, 2020

The app is good however like most returns apps on shopify, if you're not giving away free returns you can't seem to just send a manual email to say this is how you send it back without it requesting a pdf to download.

Elsie & Fred
United Kingdom
About 2 years using the app
Edited January 6, 2022

I reached out to their customer support team to help resolve a domain name error to set up my returns page. They were very responsive and resolved my issue expeditiously. Great first time experience utilizing their customer support!

La'Shae House of Style
United States
28 days using the app
April 25, 2021

Greeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeat app!

the-trésors
United Kingdom
28 days using the app
January 14, 2023

Great customer service. My helper was very patient. Provided me with screenshots and if I was was very confused.

Rosély
United States
28 days using the app