AfterShip Returns & Exchanges , 2,267 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
Refine
-
By rating
Admittedly, I did like this app at first however, there are huge faults that this app has that can't be overlooked anymore. So let me save you time and money:
1. When you first get this app if you're trying it out you will be on their standard starter package (5 returns/month + $2 for every additional return). Please read that carefully, you will be charged an extra $2 for every return if you do not MANUALLY delete the app, remove your account integration, REDOWNLOAD the app, reintegrate, and then choose a different plan. They do not automatically upgrade you based on your returns usage, or even have the option to upgrade easily within the app (which is common practice for almost every single app). They're literally trying to scam you out of more money hoping that you don't notice you're over your quota and charging you a ridiculous amount for the extra returns. When I did notice this was happening I contacted support and I was told that I would have to go through each of my SHOPIFY invoices, because for some reason they also don't have their own separate billing and invoicing for you to check how much you're paying - to get a refund. Now mind you, this would take hours and as a business owner ain't nobody got time for that. I was willing to overlook this and continue using their service, until we get to point two.
2. Aftership sends out emails to your customers using their server, with a reply-to email as your business email address. The problem is, ALL of the Aftership emails being sent out are being marked as spam by your recipient's mail servers, so they never see your return approval, return instruction emails, etc., When I contacted Aftership regarding this issue I was told that I would have to email EACH of my customers to add our business email to their address book so they wouldn't be marked as spam. Well, clearly this support tech had no idea what he was talking about because the emails are sent out from AFTERSHIP'S servers so even by adding our email address to their address book it wouldn't do anything, also it defeats the purpose of having an AUTOMATED return service. Great idea, let me take the time now to email hundreds of people for no reason, g r e a t i d e a. This is when I decided the app was just a huge waste of time and money.
3. Whenever you have an issue with their app they tell you to add it to the blog or something so people can vote on it. Their support is horrendous and I'm pretty sure all the reviews on here are fake. Definitely something fishy with this app that is apparently the most used returns app on shopify.
I've switched to return magic, which seems pretty good so far for those looking for an alternative to this mess.
We highly value your feedback and AfterShip Returns Center is an actively developed product. Our support has reached out to you in-person to collect more information and yes, we will surely work on the improvements you suggested. Below are some keynotes from our product owner and engineers:
1. We understand that you feel the price $2 per extra return high. That's the price only for quota exceeded. By choosing a right plan fitting the scale of your monthly transactions, you get a pretty low charge per return. We always want to offer you great service with a reasonable price, and we are trying to provide upgrade notice when quota exceeds for our customers. For now the notice is at "Settings > Billing" section, and we plan to provide more explicit notice + email reminder for customers to watch over their monthly usage so that they won't be charged an unexpected quota exceed fee.
2. We understand upgrade & downgrade without reinstallation is an important feature and we have been working on it. For now reinstallation is a must (and yeah a bit more steps we understand) to upgrade/downgrade your subscriptions. We are striving to release a one-click upgrade very soon and will update the progress with you in our blog (https://blog.aftership.com/) and our app homepage.
3. The way we are sending approval emails on behalf of you has a high chance to be marked a spam by email service providers. We do have a plan to provide a configuration for customers to setting up their email domain with our server to resolve this issue, please bear with us in the updates. In short term, when your customers submit a return request, we will show up a warm notice for them to remember to check the spam/junk mail box for any progress updates.
Please accept our sincere apology for the inconvenience caused.The product has frequent updates every month, we look forward to see you coming back to experience the improvements we have been making. Thank you!
It seems great however the trial was supposed to be 14 days long and it ended a week earlier! hence the 4 stars.
I am sorry to know that your trial ended a week earlier.
Your feedback has been registered. We are open to any suggestions and it is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team Returns Center
Great customer service. Haven't used the return process yet but it seems pretty straightforward so far!
GREEDY AFTERSHIP
Aftership must be on a mission to lose customers. They have lost us. I’m not paying $89 per month to upgrade. I don’t particularly like returns and I’m certainly not going to spend $89 for a impossible to set up Return Center.
Super disappointed
The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much
Sanjeet was very professional and helpful with my questions as I set up aftership. He was able to solve my issues fast and was very friendly.
So far no complains here. Still in the process of getting my store out there,we put our last into this.Gods willing he will shine some light on our store. I love everything about this app and helping us get our store up and running.Thank you
A very good app and is a must for every startup businesses. I recommend this app.
Easy integration and efficient support staff enable smooth functioning of your Online stores without any hassles.
I had to move to this app form Bold returns as Bold are no longer supporting that app. The move was pretty painful and took quite a long time with back and forth's with support who take forever to answer.
I've had this app for a few months and had an ongoing issue with customers not being able to access the returns portal, and finally I found the issue today. The returns portal does not have an SSL certificate meaning most browsers will not open this page. To which support tell me it will be an extra $10usd a month to add and SSL certificate to make the page safe to browse.
This was not advertised anywhere in the description of the app. And I find it a joke that it becomes another cost to bare.
I would recommend using a different app.
Thanks a lot for the amazing online CS , the person was so kind and helpful.
Thanks a lot for the amazing online CS , the person was so kind and helpful.