Reviews (2,396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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Helped my customers if they are having difficulty
Great
thank you very much for this job
Great product recommend it. easy to install.
Je suis très satisfaite de l'application. Cela répond à mes besoins, et l'équipe est super. Ils répondent rapidement à mes demandes.
simple to use and very effective to connect with your customer and the aftership help your business to look more trustable with your customer
Liked it before the mandatory switch and sign up to something different. This version will no longer be available after April 30th.
Ive only had multiple problems with this application and I contacted the customer service and got a generic response of little help with each problem. www.vibeclothingcompany.com
Great app! Has made making returns so much easier and efficient for our customers. We work in retail so this is an absolute life saver. Also, customer service is great. They respond immediately and help with any issues!
(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform.
(Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.
Good app. I would really recommend this app to all shopify users. As a starter, this would really help build your confidence to pursue dropshipping.