Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

June 15, 2022

Great app and great support, made it quick and easy to streamline returns for our expanding business.

Wayne Underwear
United States
5 days using the app
June 27, 2018

This is probably the worst app ever. Go with Bold

Laqbook
Australia
4 months using the app
February 13, 2022

Just starting to set up the app but so far customer support has been good. Very helpful and responsive so first impressions are good.

Apostle Tactical
United Kingdom
5 days using the app
August 23, 2023

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Ellie
United States
5 days using the app
October 11, 2017

Great app, made returns so easy.

Brett, Watch Wardrobe.

Watch Wardrobe
Australia
3 months using the app
Edited July 22, 2020

I really need this pop up window to go away so that is why I'm writing a review. But for some reason it won't let me submit it!

Best Friends by Sheri
United States
5 months using the app
AfterShip replied July 23, 2020

Dear customer,

Thanks for your review. Sorry that the pop up window bothers you. We have closed that. :)

October 28, 2023

fast reply and kind support:) lovely

Sonnenschein
Romania
5 days using the app
April 20, 2021

TOP NOTCH CUSTOMER SUPPORT !
Very nice guy who took a lot of time and even helped me trough a video chat! App is working now !
Thanks !

Permant
Germany
5 days using the app
May 27, 2023

These guys are doing their jobs. I am new with the app and I've had some problems but the support team really helped me out

Cariem
Romania
5 days using the app
Edited February 11, 2021

ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the ...

ATTIRE THE STUDIO
Germany
4 months using the app
AfterShip replied February 11, 2021

Hello,

Apologies for the inconvenience caused.

We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We ...