Reviews (2,417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.
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ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello,
Apologies for the inconvenience caused.
We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers.
Best Regards,
Sumit
Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.
So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.
I am sorry to know that you are having trouble customizing the look. Thanks for your valuable feedback.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
Regards,
Rupam Sarma Tamuli
Team Returns Center
Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability
It´s a really good and simple free app. I would only suggest that all the words and sentences should be editable so anyone can change the default words to his language.
Nice setup. I like having the returns information on my site.
Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience!
We just had our first return and so far so good...
Helped my customers if they are having difficulty
Great
thank you very much for this job
Great product recommend it. easy to install.