Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 29, 2021

Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.

ST ARGO
Australia
5 days using the app
February 23, 2022

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.

The Lair
Australia
4 months using the app
AfterShip replied February 23, 2022

I am sorry to know that you are having trouble customizing the look. Thanks for your valuable feedback.

It is always nice to know the requirements of our users so that we ...

Edited October 2, 2019

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

Steven Brown Art
United Kingdom
4 months using the app
August 1, 2017

It´s a really good and simple free app. I would only suggest that all the words and sentences should be editable so anyone can change the default words to his language.

Kkdu
Chile
3 months using the app
July 14, 2017

Nice setup. I like having the returns information on my site.

The Cutesy Shop
United States
5 days using the app
Edited September 26, 2018

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience!
We just had our first return and so far so good...

Foxy’s Leotards
United States
3 months using the app
October 15, 2017

Helped my customers if they are having difficulty

Srandersons
United States
3 months using the app
August 19, 2017

Great
thank you very much for this job

Shop Prince
France
5 days using the app
July 1, 2017

Great product recommend it. easy to install.

Giftcardsru
United Kingdom
5 days using the app
April 21, 2022

Je suis très satisfaite de l'application. Cela répond à mes besoins, et l'équipe est super. Ils répondent rapidement à mes demandes.

SOYARTH SHOP.
France
5 days using the app