Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited February 11, 2021

ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.

ATTIRE THE STUDIO
Germany
4 months using the app
AfterShip replied February 11, 2021

Hello,

Apologies for the inconvenience caused.

We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers.

Best Regards,
Sumit

October 29, 2021

Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.

ST ARGO
Australia
5 days using the app
February 23, 2022

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.

The Lair
Australia
4 months using the app
AfterShip replied February 23, 2022

I am sorry to know that you are having trouble customizing the look. Thanks for your valuable feedback.

It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

Regards,
Rupam Sarma Tamuli
Team Returns Center

Edited October 2, 2019

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

Steven Brown Art
United Kingdom
4 months using the app
August 1, 2017

It´s a really good and simple free app. I would only suggest that all the words and sentences should be editable so anyone can change the default words to his language.

Kkdu
Chile
3 months using the app
July 14, 2017

Nice setup. I like having the returns information on my site.

The Cutesy Shop
United States
5 days using the app
Edited September 26, 2018

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience!
We just had our first return and so far so good...

Foxy’s Leotards
United States
3 months using the app
October 15, 2017

Helped my customers if they are having difficulty

Srandersons
United States
3 months using the app
August 19, 2017

Great
thank you very much for this job

Shop Prince
France
5 days using the app
July 1, 2017

Great product recommend it. easy to install.

Giftcardsru
United Kingdom
5 days using the app