Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

August 4, 2023

Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help

BB Branded
Canada
10 days using the app
May 28, 2023

Very good support ,
Helped me a lot and its a good app

LaFlamas
Romania
10 days using the app
March 13, 2018

Cant tell so much yet, im new in this and is hopeful about how the app is working!

Cathup Com
Sweden
10 days using the app
Edited March 14, 2023

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.

FYXO
Australia
10 days using the app
AfterShip replied April 6, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors

However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email.

Regards,
Team AfterShip Returns Center

July 17, 2017

Returns Center by AfterShip is on our list of "must-have apps" whenever we launch a new store. Keeping our customers informed of their deliveries increases customer satisfaction and reduces customer service times. Therefore, it's easy to see why we love it so much!

Kids Car Sales
Australia
10 days using the app
June 17, 2020

Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.

Orleans Shoe Co.
United States
10 days using the app
AfterShip replied June 17, 2020

Hi there, thank you for your review.

To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules.
Hope this would help. Thanks.

January 20, 2018

Excellent app! Great options and ease of use.

Karidapro Hub
United States
10 days using the app
October 8, 2017

Highly recommended!! Easy to follow and setup. Takes many burdens off your shoulders in creating your own system and handling returns. Thanks!!

Mod Trend Wear
United States
10 days using the app
July 12, 2017

Good and useful for our business to know hows customers feeling about our products

Sunflower Stroller Inc
Canada
10 days using the app
September 15, 2021

Pretty easy to set up. Haven’t started running yet so we will see how smooth it goes. I’m hoping it makes it a pretty easy process

HUDSON HOUSE BOUTIQUE
United States
9 days using the app