Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited April 17, 2018

This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own.

It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a month?

Stay away completely from this company including there aftership which useless as hell

PREVIOUS REVIEW WHEN IT WAS FREE
Not bad.. But people please remember this is in beta and once beta is done we will be charged.. check out the pricing..

As long this app is free my 5 star review stays up, the second we have to pay i'm removing it down to 1 star and delete it..

www.socheap.ca

*** DO NOT FORGET TO DELETE THE PRIVATE APP YOU SET UP WITH THEM ***

Socheap89
Canada
3 months using the app
June 19, 2023

Thank you much for your help getting the application set up! Nalinee helped with everything. Thanks again!

Aspire Supply
United States
4 days using the app
May 26, 2018

The free version of this was great and had the price for the update been reasonable I would have gladly upgraded but their new prices are extortion. DELETED!

Saywha
United States
3 months using the app
February 10, 2018

Useful app. Simple integration and clear instructions.

Eighth Will
United Kingdom
3 months using the app
June 3, 2022

The app works well. Easy to use and a lot of features. I would recommend to those that have a new startup online store.

Sevan Sportswear
Canada
4 days using the app
March 10, 2022

Just install the app and explore all the functions of the app. The support team provides instant and helpful information

Ask and Embla
United States
4 days using the app
July 14, 2017

Please download app no hidden cost. I use it for my e-com business on shopify

Bridgett Ridgeway
United States
2 months using the app
June 8, 2017

I really love the idea of this app - it looks great and is very easy to use but its missing the ability to generate returns labels which makes it a very manual process and so defeats the point of an automated returns system. I appreciate the app is not that old so will watch any app improvements with interest.

Soplay
United Kingdom
About 2 months using the app
October 2, 2020

It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.

Plus Size Rider Canada
Canada
3 months using the app
AfterShip replied October 4, 2020

Hello,

We are committed to helping you. One of our team members will reach out to you in order to help.

Regards,
Mukul Saxena

February 19, 2018

GOOOD.NICEEE............................

Kick Tee
Malaysia
About 2 months using the app