Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

March 9, 2022

Excellent customer service as always. Automizely never fails when it comes to customer service. Congrats

GLLAMAZON
Brazil
About 21 hours using the app
Edited September 19, 2021

ANKUSH was delightful on the Chat. He gave me all the information I asked for and was very Professional, Insightful & Detailed. Looks like I will be working with AfterShip soon. Thank you Ankush.

Stellar Electrica
United States
About 21 hours using the app
Edited September 28, 2021

The support has been great! But I want to change the spelling from Center to Centre on the portal which can't be done. We are in Australia and we use spelling centre so it would be great if that could be changed. I would also like to see refund button more visible as I resolved an order before refunding and was not able to go back and edit it. It would also be great to see the initiated return in shopify timeline Thanks for your help Ankush! You were very helpful :)

natopia
Australia
14 days using the app
AfterShip replied September 20, 2021

Thanks for your valuable feedback/recommendation. We've registered your request in our feature sheet so that we will work on that for you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team Returns Center

March 9, 2023

Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!

Feminera
Germany
About 20 hours using the app
July 14, 2017

awesome app, perfect for all our shipping needs!

Mes Amies Soaps
United States
About 20 hours using the app
February 4, 2021

Mokul was very helpful and patient. Thank you for the amazing service!He guided me through the integrations and also on the customization of the page.

Affordable Chic
United States
About 19 hours using the app
October 13, 2020

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

Koko Capri
United States
13 days using the app
AfterShip replied October 13, 2020

Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Mudit

Edited August 17, 2021

Great customer service. They helped me quickly and efficiently and resolved my issue. Good shipping rates.

Boston Traders
United States
13 days using the app
August 9, 2021

Really good so far. I was about to create a custom solution to handling returns on my apparel website and came across this app. It even lets me use my own return labels, and supports multiple returns per order.

Shirts In Bulk
United States
About 18 hours using the app
April 25, 2023

Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.

WoolFit-Slippers.com
United States
About 18 hours using the app