Reviews (2,385)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors
However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email.
Regards,
Team AfterShip Returns Center
they have been Helpful with there apps. Helping me communicate with my customers and helping to track there Goods
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review.
To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules.
Hope this would help. Thanks.
I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks
The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.
Hi,
I can see that the stock of the returned items has to be changed manually and you are not happy with it. It is unfortunate to know that you did not have the best experience using our app.
Your feedback has been registered. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Team Returns Center
Wow! very attentive customer service well trained for offering excellence in customer support⭐️⭐️⭐️⭐️⭐️. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.
Returns Center by AfterShip is on our list of "must-have apps" whenever we launch a new store. Keeping our customers informed of their deliveries increases customer satisfaction and reduces customer service times. Therefore, it's easy to see why we love it so much!
Great app! Easy to set up and smooth experience. Plus, very responsive customer service, always online! We're sticking with it!
Highly recommended!! Easy to follow and setup. Takes many burdens off your shoulders in creating your own system and handling returns. Thanks!!
Awesome job answering all of my questions. The service that was provide was amazing. I appreciate you.
Thank you.