Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 10, 2017

Great App, delivers a seamless link to our store and gives customers the confidence they need to give safe returns. I'm sure it'll work across manny business types.

Okuhstudios
United Kingdom
9 days using the app
Edited March 20, 2020

i like this app , the aftership app is very help me in my work .
the aftership help me to contact with my customer

Karizma store
Saudi Arabia
9 days using the app
September 2, 2017

Easy to set up, make my life easier im glad i installed it.

Pepe Pet Supplies
United States
9 days using the app
November 29, 2017

I quite pleased with AfterShip and how it has made this part of my business much easier!

Seewhatsnewstore
United States
9 days using the app
January 16, 2018

Great app. it's amazing this application is free.

Parfumaniacom
Türkiye
9 days using the app
August 3, 2017

So far so good! It was super easy to set up and put a link directly on my website. I have no doubt that it will make my customer's life easier should they ever need to make a return. And best of all - its free!

Freestyle Swimwear
Australia
9 days using the app
October 26, 2017

The return workflow is professional . Easy to intall and setup this app.

Goviloop Online Store
Hong Kong SAR
9 days using the app
June 23, 2020

App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper

Shop 112
United States
9 days using the app
February 18, 2022

The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.

En-place.co
United States
8 days using the app
AfterShip replied February 18, 2022

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you.

Kind regards,
Shahvaz
Team Returns Center

July 4, 2023

thank you。it's really important for me.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

LaceMade
Hong Kong SAR
About 6 hours using the app