Reviews (2,385)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.

June 15, 2023

Great support team, would like to include some of the premium features but the price is too much to justify right now, such a shame. but seems like a great app

Coast Clothing Co
Australia
About 3 hours using the app
April 21, 2021

The app works very well and easy to use. Customer service is great and resolved my issue with setting things up

Yarmo Group
United Kingdom
About 3 hours using the app
AfterShip replied April 21, 2021

Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Returns Center Team

April 27, 2022

I am still in configuration but the app is working well so far. The shipping integrations are more challenging than the returns manager.

James Niehues
United States
About 3 hours using the app
May 20, 2022

Great customer service, quick and helpful, helped me when i wasn't sure if this could work with aliexpress dropshipping and it can

SHIQ
United Kingdom
About 2 hours using the app
January 9, 2023

Contaced customer support today and Deep was very helpful and resolved the issue within minutes. Thanks so much!

Amari Wear
Switzerland
About 2 hours using the app
August 2, 2022

Great support, great app. Very affordable as well and it gives you the upper hand on competition as returning is very easy.

VoltPPE
United Kingdom
About 2 hours using the app
November 26, 2021

I started using this app, and the customer service is incredible!
Recommend to use this app! It will help with Returns a lot!

unUsual Choices
Portugal
About 2 hours using the app
January 17, 2018

Great!!!!! I love this app. Great!!!!

Dee Jays Gift Shop
United States
About 2 hours using the app
November 24, 2020

Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.

Mia Bijoux Mommy & Me Boutique
United States
About 2 hours using the app
AfterShip replied November 24, 2020

Hello,

Thank you for your feedback and we always work diligently to make the user experience better.

Please do let us know if you need any further help.

Regards,
Mukul Saxena

Edited December 9, 2022

very happy with the app. The team is very reactive and helpful. My customers are going to love this return process

sunsociety
France
About 2 hours using the app