Reviews (2,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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Just started on this app. Curious to know if it will solve all our issues. The customer service was speedy with a lot of helpful articles to guide me as a newbie.
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
Great app to manage your returns and generate your portal. Customer support is very fast and helpful. You should definitely give it a try!
Awesome app, keep it up!! Very Very Useful as a seller on a webstore. A must have and highly recommended to all e-commerce sellers.
I cannot even create a return order number. It's awful. I tried everything and set it up the right way so I am confused. I contacted support and we will see! Other than that, the app seems to work. so we will see. I CANT CREATE NO RMA NUMBER. EVERYTIME I ENTER A ORDER NUMBER AND EMAIL , IT SAYS INVALID EMAIL AND ORDER #
Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.
It says there's a free plan available, but after downloading the app I'm being forced to select a "7 day free trial" through a pop up that just won't disappear.
It is unfortunate to know that we did not meet your expectations.
A "7 days free trial" is available to make the users explore and experience the features of our app. We will surely get all your issues resolved and make you a happy customer!
One of the experts will reach out to you in order to assist with your queries.
Regards,
Neelima
This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.
It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted.
We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further.
We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best.
Regards,
Nitish Kumar
Team Returns Center
Looks good. I am a new user. I am still trying to figure out how it works. Some options like customize the returns are useful.
I am still setting up this app on my website but I had some questions and Aditya was amazing at answering and helping very promptly. I look forward to seeing the capabilities of this app for my e-commerce store.