Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 29, 2023

The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.

PleasantlyPlumpFashions
United States
About 12 hours using the app
AfterShip replied January 29, 2023

We appreciate you taking the time and sharing your valuable feedback.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.
Would you be able to contact us via live chat or email (support@returnscenter.com) and share more details on your issue so we can get our developers to have this resolved as soon as possible?
If you need any other assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
AfterShip Returns Team

March 15, 2022

Really easy to use/set up. Easily customised to my stores branding. Customer service on the online chat very helpful very quick replies

Blend Hair
United Kingdom
42 minutes using the app
October 9, 2023

Great quick response by customer service when I needed to talk through a scalable option for my business.

QUIT//FIT
United States
41 minutes using the app
April 5, 2023

Lovish had a quick response to my question and supplied detailed screenshots that allowed me to self serve.

Development Store - Sunday Afternoons Inc
United States
41 minutes using the app
April 27, 2022

Easy to work with. Helpful support! Great layouts that look seamless with Shopify themes. Happy to offer our customers a simple process.

TKEQ the shop
Canada
40 minutes using the app
March 26, 2022

the agent was quick and very helpful in getting what I needed accomplished! I really enjoy this service and will continue to use it!

Tequila Moon Boutique
United States
39 minutes using the app
April 10, 2023

Really good service and really good app, much recommended to others who are interested in a good return page!

MerakiArtShop
Canada
38 minutes using the app
February 25, 2023

Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.

www.esuna.com.au
Australia
37 minutes using the app
June 22, 2023

Has pretty much all of the features you need from a returns solution. We've been looking at them as we want to consolidate returns of multiple stores in one setup. Great support when setting this up

Lost Stock
United Kingdom
36 minutes using the app
July 30, 2020

Support team left me on read.
Not possible to find orders where customers left a phone number instead of an email address.
Won't upload high quality imagery, only let's you use low quality pictures:(((((

Floridian Supply
Russia
About 17 hours using the app