Reviews (2,345)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return settings and potential to enhance customer retention. They praise its intuitive interface, ease of setup, and excellent customer support. The app is recognized for effectively tracking returns and managing customer follow-ups. Merchants also value its affordability, transparent pricing, and advanced features, including a free plan suitable for small businesses.

August 18, 2021

Great app. We used this app over the last year and it was an asset to our return process. Easy to use and developers are fantastic.

AlavonAuersperg.com
United States
Over 2 years using the app
December 9, 2020

Very happy with the app and providing this review after using it for 1yr+, so it's a review from extended use. Does what it says it should and does it well.

HR Jones Ltd
United Kingdom
Over 2 years using the app
December 7, 2021

quick and helpful support! So far it's been a good app for us to use for returns. only downside to me is that you have to download so many of their different apps. but thats just my two cents.

KAGED MUSCLE
United States
Over 2 years using the app
May 5, 2021

Nice app makes it so easy to handle returns. I would really love to see a feature to communicate with customer before approving the return and also an option to make adding the images mandatory on returns page.

rbeey
United States
Over 2 years using the app
February 9, 2021

I like it a lot getting everything worked out right now. ant wait to get started. I needed something to help my dropshipping company

Oozaru Clothing
United States
Over 2 years using the app
February 10, 2021

i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@

Vinci Leather Shoes
United States
Over 2 years using the app
Edited October 14, 2022

Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.

SKATEWIZ
Germany
Over 2 years using the app
Edited March 13, 2017

I think the AfterShip returns centre is a breakthrough for our store returns process. Finally a system that can take care of what was otherwise something that required a lot of our time and attention with talking the customer through the returns process and following up. We can now relax and have returns taken care of. I just wish that there was a way to integrate it with our Etsy store too! :)

Redressedco
United Kingdom
Over 2 years using the app
June 14, 2021

The return app has been an amazing tool for our company. Previously, we had to manually do returns and send emails which was a time consuming process that made it harder on ourselves and customers alike. Now with the help of this app, everything is streamlined making us more efficient while providing better customer service!

Scout and Poppy
United States
Over 2 years using the app
April 14, 2023

Lovish is very helpful!

Shroom Beach
United States
Over 2 years using the app