Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited June 29, 2023

The AfterShip Returns app is great for streamlining your returns, the app now allows you to issue store credits, all in one place. Excellent customer support with Nalinee!

Ali’s Couture
United States
Over 1 year using the app
May 6, 2023

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Life Rich Essentials
United States
Over 1 year using the app
March 31, 2021

Live chat experience is great and app is easy to use. Love that they provide screenshots of how to proceed.

Peek Kids
United States
Over 1 year using the app
August 26, 2022

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Ling's Moment
Hong Kong SAR
Over 1 year using the app
August 19, 2022

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

Femss
United Kingdom
Over 1 year using the app
October 18, 2017

MUST HAVE and CANT THANK YOU ENOUGH

Qamaash
United Kingdom
Over 1 year using the app
Edited September 26, 2024

Aditya promptly investigated my issue and provided a solution to fix the problem.

COSETTE
Australia
Over 1 year using the app
April 21, 2021

Great App! Helps with returns and making things simple and seamless! Would highly recommend to any one with an online store!

Evolve Apparel
Australia
Over 1 year using the app
April 29, 2022

Love the App and love their customer service. Please use thier pricing plans in your advantage as they have free plan option
Bests

Zajaly
United States
Over 1 year using the app
May 4, 2021

Very straightforward to set up and use. Easy for my customers to use and sends out emails at every stage of the refund to both parties. Would defo recommend it.

The FEO Collection
United Kingdom
Over 1 year using the app