Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 20, 2021

good service !! Keep up the good work. good service !! Keep up the good work. good service !! Keep up the good work.

Luxurious Shopping
Belgium
Over 1 year using the app
September 23, 2017

This is definitely a MUST have if you don't have an army of customer service to manage customer expectations and it's FREE!

Grandcentralstation
United States
Over 1 year using the app
October 17, 2017

Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!

Submissionsupples
United States
Over 1 year using the app
March 19, 2024

The customer service representative was quick to respond friendly and helpful.

BYTFS
United States
4 months using the app
February 7, 2018

Excellent app, well designed, very good

Bidiiyangu
United States
Over 1 year using the app
August 3, 2021

good and easy to use. Solve many return shipping items problems. Thanks for facilitating with such a great app.

Fashion Highlands
India
Over 1 year using the app
February 1, 2023

They have a chat option while in app, its very helpful and quick response time. I needed to set up a note section for customers to explain their return and got it resolved within minutes. Very helpful app.

Blossom Blanks
United States
Over 1 year using the app
February 10, 2021

Very easy to set up! Just did my first return and it was seamless. I also appreciate that there's a free plan option to get started.

Otterboy Wear
United States
Over 1 year using the app
August 3, 2017

This APP is definitely helpful to get returns organized and also making sure our customers end up happy customers. It was very easy to set up and easy for me to understand it.

Metafit Sport
United States
Over 1 year using the app
February 24, 2021

Was trying to add more seats and ran into user errors (eg I made mistakes). Support was great and incredibly helpful. They undid my mistakes and then via screen share helped be complete the seat additions. BTW - we love this app as it has made our returns process much more effecient and customer friendly.

westernoutlets
United States
Over 1 year using the app