Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited February 22, 2021

It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.

Threadheads
Australia
Over 1 year using the app
July 24, 2017

Works great, streamlines our returns process and reduces staff time needed to process everything. Plus it keeps a better track of everything than we could without it! We've installed in on 3 different brands and would definitely use it again if we needed to!

Airhole
Canada
Over 1 year using the app
January 22, 2021

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

Nominal
United States
Over 1 year using the app
February 23, 2021

My problem was fixed in a couple of minutes. The customer service is very helpful, friendly and obliging.

NATURANA
Germany
About 1 year using the app
March 1, 2022

I installed the returns center app today and had an amazing service right away to set up the app and be ready to use it.

Shine Fit Apparel
Canada
About 1 year using the app
June 20, 2023

Moazzam gave us great customer service & jumped on a call as soon as I needed help! Definitely recommend this app.

WITH HARPER LU
Australia
About 1 year using the app
December 23, 2021

amazing app. does exactly what it says on the tin. Top class. All queries were answered immediately and the staff were very helpful when I needed certain aspects editing.

AZ Personal Shopping
United Kingdom
About 1 year using the app
September 22, 2021

Amazing app! We started with the free plan which allows you to have 3 returns every month. Once you start getting more returns, you can start with a paid plan.

Brave & Few
United States
About 1 year using the app
August 12, 2021

Everything that Returnly wishes it was. And with live support too. So far we've had a great experience this app.

Ooala
United States
About 1 year using the app
August 6, 2017

I like this app. It's easy to use by customers and very easy to setup by us.

Shamos
United States
About 1 year using the app