Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 17, 2023

Excellent service! Easy to use & great customer service :)

WEARhouse
Australia
12 months using the app
October 9, 2017

Great service. Very professional.

Chicporter
Croatia
12 months using the app
April 29, 2022

Their support is always online to help us. They helped me with the questions that I had in less than 5 min. I will sure love the app. Anxious to start using it!

Little Lona
United States
12 months using the app
May 12, 2021

AfterShip returns makes it easy for eCommerce brands to create a seamless return portal and their customer service is always active and ready to solve all issues.

Certified Wear
United States
12 months using the app
Edited August 3, 2017

Very simple to install. One of the easiest app I have ever dealed with on Shopify. It´s complete and efficient. I do reccomend.
www.specialitafitness.com

Specialita Fitness
United States
12 months using the app
January 10, 2018

Great app. It has provided our customers with a great customer experience and at the same time has significantly reduced the time we spend processing returns.

Thebeautifulgame
Australia
12 months using the app
July 29, 2021

Great app to improve customer experience regarding returns. Really quick to set up and easy to use. Let's hope it will be possible soon to host the app on a shopify page. Like AfterShip.

LED Vision
France
12 months using the app
Edited March 8, 2021

This app will save you tons of time in customer service! When i had an issue customer service was quick to respond and even did a video call to help me through issues.

Klassy Network
United States
12 months using the app
December 30, 2017

The AfterShip Returns center has been a phenomenal solution to our commercial wholesale business. We have hundreds of items per order and managing returns has been a complicated task until we discovered this solution. Returns Center was extremely easy to setup and our customers feel at ease when receiving multiple automated updates about the status of their return. We couldn’t be more pleased with all of the AfterShip apps in Shopify!

Agron Llc
United States
12 months using the app
May 7, 2021

Great application. The only down side is that it's not completely free and only allows 3 returns per month

Ayza clothing
United Kingdom
12 months using the app