Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 21, 2021

I had no idea where to start. This app took care of everything. Highly recommend. You can automate so much that you barely need to know how to do any of it.

Black Rabbit Hats
United States
11 months using the app
September 19, 2021

I use this app to help me stay organized with returns and exchanges. Super easy to use for both owner and customers which is a plus. This app doesn't charge you crazy amount of money to keep the app and i love how you can request to remove the app name at the bottom for free.

DrippingNPretty
United States
11 months using the app
July 24, 2017

Very easy to use and setup, makes our store look so professional ;)

Dog Trunk
United States
11 months using the app
September 6, 2023

Definitely an App I would recommend for any online business trying to make the return process seamless and easy.

The support is offered is exceptional.

Crossover International
South Africa
11 months using the app
September 15, 2021

Excellent customer service. The app work really good for my store, It help us keep a good tracking of the returns.

Dress4Heavens
United States
11 months using the app
December 8, 2020

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

DiscountBowlingSupply.com
United States
11 months using the app
October 18, 2023

Great customer service, very helpful!

Lyons Leather Co.
United States
10 months using the app
September 20, 2017

This is an essential app useful for any shopify store! It's very user friendly as well and makes it much easier for the customer and your shop. So far no issues, 5 stars!

Goodlife Discount
United States
10 months using the app
August 21, 2017

Even though we seldom receive return requests, this app makes our returns processing simpler and faster for both our customers and our team. Their customer service is very helpful as well.

What we'd love to see in the future: a chance for our customers to generate a return label on platform or allow us to upload one into the system.

It's a great choice for a free app. :) Thank you!

Getbetterback
United States
10 months using the app
June 13, 2021

This has been super helpful in organizing workflows for returns. Automated emails go out during every step of the return process to keep customers informed and relieve unnecessary steps. Highly recommend.

The Rose Hanger
United States
10 months using the app