AfterShip Returns , 2,243 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return options and seamless Shopify integration. It's praised for simplifying shipment management and offering a professional customer experience. Despite requiring some setup time, many recommend it for streamlining the return process. The customer service team is also highly commended for their exceptional support.

Edited August 17, 2017

We have installed every return app offered. No app we have found allows you to have the return window start upon delivery of the item. So if you don't ship the same day, you are cutting into your customer's return window, or even while the item is in transit is cutting into their window. Our products are made to order, by the time we ship our customer's return window is expired. This app solved this problem and made the process simple and less complicated. Straight and to the point, super easy to install.

Bel Viaggio Designs
United States
9 months using the app
January 4, 2018

Brilliant app and works very well.

Terraintechparts
United Kingdom
9 months using the app
Edited July 14, 2021

Excellent app! Highly recommend, as a small business this app will make your business life practical and easy. The support Center are great if you have any question or some issues their are really quickly to solve it ! Very happy with this app. thanks again

AMRHSTUDIO
Netherlands
9 months using the app
October 12, 2021

so far I have not experienced any returns but from the look of the app, its amazing and a great solution for users and stores

The Bag House®™
United Arab Emirates
9 months using the app
November 23, 2021

It is really easy to use and a good service. I really like how they simplify there app. Thank you for your help

Padel Elite
Denmark
9 months using the app
September 12, 2017

I can't find a reason to not give this app 5 stars. It's just perfect for my store.

Devotedwear
India
9 months using the app
March 21, 2021

The interface of this app is designed thoughtfully - easy to use / intuitive. Functional and allow us to manage our returns professionally.

Hijab Planet
Singapore
8 months using the app
Edited August 7, 2017

Making returns tremendous and organized! Customers love the simplicity just as much as we do. We really appreciate the help of returns center.

https://adolescentadult.com

Adolescentadult
United States
8 months using the app
December 7, 2017

Easy to use for both me and my customers. Thank you, AfterShip!

Shop Llap
United States
8 months using the app
Edited October 14, 2022

I needed help with setting our return date within 15 days. My issue was resolved very quickly. The customer rep was very knowledgeable and helpful.

Freda P Boutique
United States
8 months using the app