Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited May 17, 2024

Neha was very nice and helpful.

2020AVE
United States
8 months using the app
AfterShip replied October 1, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times.

I would like to inform you that the routing of your Returns Page has already been corrected and now it is landing on your website only.

If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us support@aftership.com

May 18, 2017

Makes returning items so much easier for my customers and me. Very happy and would recommend to other shops if you're looking for an easy solution.

Victoria Louise Bridal
United Kingdom
8 months using the app
January 4, 2023

Customizable site, fast 24/7 support. Seems to work well so far! I hope they add more themes and features in the future for the free plan and trial.

Fur Elise Pets
United States
8 months using the app
March 22, 2017

This is very great app working perfect, only need variuos changes and all other features working perfect

Ma Pr Sales
United States
8 months using the app
June 5, 2017

Very nice app. Highly recommend. Provides an awesome refund experience.

Our Style Brand
Brazil
8 months using the app
Edited August 10, 2022

Easy to use. Very essential app if selling physical products. Keeps returns process organized and professional. Support is fast and helpful.

Phi Boutique
United Arab Emirates
8 months using the app
January 2, 2018

Superb application, very simple to use and set. Aftership reassures customers in their eventual return package procedures. It is very efficient and very transparent in the way of aborbing the service and the customer support. Aftership answers a lot of questions during the act of purchase.
We have seen a significant gain since it is installed on our store !!

Digital Premium
France
8 months using the app
October 1, 2017

Je recommande cette application ! Facile à mettre en place et utile pour les clients de mon site !

Fursparis
France
8 months using the app
September 30, 2022

I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra

ALL NATURALS
United Kingdom
8 months using the app
December 11, 2017

Just a great app, easy to use. It's streamlined our whole returns process.

https://accessorylab.co.za/

Accessorylab Co Za
South Africa
8 months using the app