Reviews (2,267)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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Abbie was the most helpful customer service person I have ever dealt with. She responded to all of my questions and comments immediately, fulfilled my requests and then some. Abbie went above and beyond and even pointed out some helpful tips to improve my website that had nothing to do with Rivo. I would recommend Rivo and Abbie to anyone!
Rivo itself is an incredibly useful app. It is easy and quick to setup and leads to many more sales for your loyalty program. No need to pay a programmer when you can just install Rivo, edit a couple settings, and you are ready to go. Give it a try, it's free!
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
The best customer service imaginable. In addition to the excellent and really useful apps from rivo, Arianne's support is particularly noteworthy. I am absolutely at a loss for words. Definitely a recommendation!!!
Thank you so much for your kind words and recommendation! It's great to hear you had a good experience with our app and support team. We truly value our customers and will continue to provide the best support possible. - Lea, Rivo Support Manager
I spoke with Annie from customer service via live chat and she was incredibly helpful. It is highly unusual to get this level of service and support. It seems the team go way beyond the extra mile to make sure their customers are happy... actually, delighted with the app and service. Bravo.
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
The app is exactly what I was looking for. I love how clever and easy it is but the best part has been definitely the customer service.
The support staff is absolutely amazing. Arianne was extremely nice and she has been a huge help with all of my questions. Her professionalism and willingness to think outside of the box to help us navigate implementation issues goes above and beyond anything I expected. I would highly recommend this app to anyone looking for a great rewards program for their business.
Definitely a stellar support experience!
So glad you're loving the app! We're thrilled to have met your expectations! We appreciate your recommendation and we're here to help and make your business shine! 🎉
- Lea & Rivo Team
I enjoyed it, using it is easy and the support team is professional and quick to respond. I would like to especially thank Abbie for her help with the issues I have been having with the app.
It's our pleasure to help you with your concern. 😊 Thanks so much for leaving such wonderful feedback. If there's anything else we can do to help along the way, just let us know. We're always here for you. ✨ Best wishes, Kevin
This app is great easy and simple to use and has all the basics you need make a great loyalty rewards program. Although I hope there be more customization such as a link to a page to view, unlock rewards and become a member. And to add what graphic icons and background art to make them look more original than it looking like everyone else’s.
Thanks so much for the 5-stars! I'm happy to say that we do have more features coming down the pipeline very soon and your suggestions are excellent! I have submitted them over to our development team but if you have any additional details you'd like to share, feel free to send us a message at feedback.boosterapps.com. We'd love to hear from you! 🤩
Much appreciated, Katherine
So good so far, and customer support (Abbie) has been super helpful. Very comfortable compared to other Apps on here so far.
We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed!
Cheers, Kevin
This is a great app and I only have the basic plan. The customer service is quick and helpful! Lance was especially helpful!
Wonderful! Thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Regards, Kevin
Update 1/30/2022: I was assisted by Abbie from Rivo Loyalty today. She was straight to the point and so so helpful! Best experience yet :) The customer service on Rivo Loyalty is unmatched! Thanks to you, Abbie! The app itself is amazing and I love how there is a free option since my business is so small for now.
I especially love the support provided by the staff. Specifically, Arroll and James :)
Glad to know that you love our app and support team 🤩! Thank you so much for the wonderful feedback! This means a lot to us! Much appreciated, Kevin
a very nice agent, explain and answer my concern and questions, He's very patient and polite. I will recommend this app to my friends.
Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟 Much appreciated, Kevin