Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

November 11, 2024

Very happy I chose this app. Arianne was great from the moment we started chatting. Very kind and helpful. She helped me realize that I was missing something on my Shopify store and offered a quick remedy. Very grateful for her expertise and assistance. Thank you Arianne!

Cove Collective™️
Canada
26 minutes using the app
Rivo replied November 12, 2024

We're so glad to hear about your positive experience with our support team and that we could help enhance your store! Thank you for choosing our app and for your wonderful feedback. 😊
- Kevin & Rivo Team

November 12, 2024

I've had a fantastic experience with the app and the support team! The app is easy to use, and it has everything I need to manage my loyalty program effectively. Abbie, from support, has been incredibly helpful and responsive. I truly appreciate the quick assistance and the clear communication. Highly recommend this app to anyone looking for a simple yet powerful solution for their business!

JDPDC
Spain
17 minutes using the app
Rivo replied November 14, 2024

Thanks so much for your recommendation! We're delighted to hear about your positive experience with our app and support team. We're here to help anytime you need us!
- Kevin & Rivo Team

Edited September 24, 2024

Great customer service!!
Really good app!!

Home Of Honey
United Kingdom
24 days using the app
Rivo replied September 1, 2024

Wow, what a review! We're overjoyed to hear our support team made such a great impression, and thrilled you're finding the app effective for customer retention. Thanks for the awesome feedback and looking forward to your next chat!
- Kevin & Rivo Team

July 18, 2024

My experience so far has went well. Bryan was helpful in setting up initial items for me, and I look forward to generating more revenue with a rewards system in place.

LMONET444
United States
20 days using the app
Rivo replied July 19, 2024

Thanks for sharing your experience! We're glad we could help get you started. Here’s to more success with your new rewards system! 🌟
- Kevin & Rivo Team

August 19, 2024

Support from Paul was very helpful. Almost instant response, think he had to do a bit of digging for the solution as it wasn't obvious at first but he was able to find it out in the space of 40mins! (amongst helping others I imagine)
Many thanks,
Alec

Car Key Essentials
United Kingdom
About 6 hours using the app
Rivo replied August 21, 2024

Wow, thanks for your patience and the great review! We're glad we could find the solution for you. Our support team is always here to help!
- Kevin & Rivo Team

November 1, 2024

So far I am loving the app and Bryan was very helpful.

Angstrom Minerals
United States
7 days using the app
Rivo replied November 4, 2024

Great you're loving the app and found our support helpful! Thanks for letting us know. If you need any more assistance, we're here for you.
- Kevin & Rivo Team

August 19, 2024

Great support and easy to use, really happy

NU CULT Clothing
Australia
25 days using the app
Rivo replied August 21, 2024

Thanks for sharing your positive experience. We're here to make things easy and support you all the way!
- Kevin & Rivo Team

July 26, 2024

Customer service is the best. If you have any request they make sure you are taken care of.

MICHELLE HARTMAN
United States
About 1 month using the app
Rivo replied July 29, 2024

Thank you for the kind words! We're here to make sure you're always taken care of. 😊
- Kevin & Rivo Team

October 7, 2024

I'm impressed by kindness and support from Paul,he helped me a lot with the things that I didn't understand. I'm very grateful and I recommend Rivo Loyalty

ChickPlaza Store
Croatia
About 5 hours using the app
Rivo replied October 8, 2024

Thank you for the wonderful review! We’re so glad our support could help you out. We appreciate your recommendation! 😊
- Kevin & Rivo Team

Edited August 16, 2024

So far, so good. The app seems to do everything I need it to. Bryan was a great help when I request an increase in customer limits.

Truly Woollylicious
United Kingdom
3 months using the app
Rivo replied July 12, 2024

Thanks for your feedback! We're thrilled the app meets your needs. Our support team is always here to assist you. Enjoy using our app!
- Kevin & Rivo Team