Reviews (2,268)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

Edited August 12, 2024

I have had a great experience with the Rivo Loyalty & Referrals app. I had the pleasure of working with Arianne through chat and she was very helpful! Thank you, Arianne!

Summer Vine
United States
About 2 months using the app
Rivo replied June 7, 2024

Thank you! So glad you found our chat helpful and understanding. We're always here for you! 😊
- Kevin & Rivo Team

July 1, 2024

Great app and great support! Very impressed

i-Krave Chinese Kitchen
United Kingdom
Almost 2 years using the app
Rivo replied July 3, 2024

Thank you so much for your kind words! We're thrilled you're enjoying the app and our support. Let us know if you need anything else!
- Kevin & Rivo Team

August 19, 2024

Awesome experience with Rivo, just starting out

Guilgui Luxe Décor
Canada
About 4 hours using the app
Rivo replied August 21, 2024

Welcome aboard! We're excited to be part of your journey and thrilled you're enjoying Rivo. Thanks for the great review!
- Kevin & Rivo Team

May 30, 2024

Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!

FarmWise
United States
13 days using the app
Rivo replied June 3, 2024

Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else!
- Kevin & Rivo Team

June 26, 2024

Incredible app! Super easy to use and super quick to set up. Also I needed help from support and they were brilliant to respond. Very happy with the service.

unwontedapparel
United Kingdom
1 day using the app
Rivo replied July 1, 2024

Thank you for the incredible review! We're thrilled to hear you find our app easy to use and our support team helpful. Your satisfaction means a lot to us!
- Kevin & Rivo Team

September 10, 2024

Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!

Verve & Vibe Australia
Australia
33 minutes using the app
Rivo replied September 12, 2024

Fantastic to hear you're off to a great start! Thanks for sharing your experience. We're here to help anytime you need. 😊
- Kevin & Rivo Team

July 5, 2024

Customer service with Jel was amazing!

The Natural Lather
United States
About 1 month using the app
Rivo replied July 8, 2024

Thanks so much! We're thrilled you had a great experience with our customer service team. Your feedback is truly appreciated! 😊
- Kevin & Rivo Team

September 11, 2024

Arianne was fast and super helpful! Excited to see this app go to work. Thanks!

Jewell's Jamzz
United States
44 minutes using the app
Rivo replied September 13, 2024

Great to hear you found our support helpful and fast! Excited for you to see the app in action. Thanks! 😊
- Kevin & Rivo Team

May 13, 2024

The customer service is very responsive and helpful. They went above and beyond to help me with my issues and give additional recommendateions to improve the quality of my store.

StethoStyle
United States
Over 2 years using the app
Rivo replied May 16, 2024

Thanks for the kind words! Glad we could assist you effectively. Feel free to reach out anytime for more tips to enhance your store's quality.
- Kevin & Rivo Team

July 25, 2024

The support is amazing. Very helpful. Can't wait to launch and test everything completely out!

Perfect Blend Body Care
United States
About 2 hours using the app
Rivo replied July 29, 2024

Thanks so much for your kind words! We're thrilled to hear you're happy with our support and can't wait for your launch. Best of luck!
- Kevin & Rivo Team