Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

March 14, 2022

Really helpful and quick customer service response. Looking forward to getting the app up and running on the site!

Well Seasoned Wood
United Kingdom
29 days using the app
Rivo replied March 14, 2022

Wonderful, thanks so much for leaving a positive review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 😊 Best regards, Kevin

Edited November 23, 2021

Pretty well functioned app straight outta box with free plan. Great tailored support, addressed all our needs.

The Craft Drinks Store
Australia
29 days using the app
Rivo replied November 24, 2021

Thanks so much for the positive feedback and 5-star review! 🚀 We are here for you anytime you need us. Much appreciated, Kevin

October 5, 2022

Hands down the best customer service I ever received. The app is smooth and very user-friendly. Definitely recommend going with Rivio instead of all other competitors

Bamboo Smoke
United States
29 days using the app
Rivo replied October 6, 2022

This review made our day! 🤩 Thanks so much for choosing our app and for recommending us to the Shopify community! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! 🙌 Cheers, Kevin

April 24, 2023

Hyper-fast and efficient!
Pete's help in setting up the loyalty program was a real masterclass!
I recommend Rivo

Sanzalc
France
29 days using the app
Rivo replied April 24, 2023

Thank you for your awesome review! It's always great to hear that our merchants are happy with our service. Thank you for your recommendation, and please don't hesitate to reach out if you need any further assistance! - Lea, Rivo Support Manager

February 11, 2021

Es gefällt mir sehr. Ich finde es wundervoll. Ich hoffe, dass man mit dieser App viel Umsatz macht.

trend58
Austria
28 days using the app
Rivo replied February 11, 2021

Vielen Dank für die positive Bewertung! 🎉

October 14, 2021

I’m glad I found the app and customer service is amazing. I like how they assisted me right away. It should increase conversion.

Nikki Smith Collection
United States
28 days using the app
Rivo replied October 14, 2021

Thanks so much for the 5-Star review! 😊 We're so glad that we were able to help you with your concern and we really appreciate you using the app. If there's anything else we can do, please let us know. Best wishes, Kevin

June 8, 2022

5 estrellas es poco para puntuar esta app y su equipo de soporte. especialmente gracias por el soporte a Marvin que hizo mucho mas que dar soporte.. Gracias Marvin

miniplushop
United States
28 days using the app
Rivo replied June 9, 2022

¡Usted es maravilloso! ¡Gracias por la revisión de cinco estrellas! 🌟 Sus comentarios honestos significan todo para nosotros. Si tiene más preguntas en el camino, no dude en hacérnoslo saber. Muy apreciado, Kevin

September 26, 2023

Awesome support and easy to set up!

London Music
United Kingdom
28 days using the app
Rivo replied September 29, 2023

Thank you so much for your kind words! We're thrilled that our support team was helpful and that the setup process was easy for you. Let us know if there's anything else we can assist you with!
- Lea & Rivo Team

December 25, 2021

Easy to use and integrate to you store.
Customer support is also very helpfull and they are very polite!

Fragame
Netherlands
28 days using the app
Rivo replied December 27, 2021

We are so happy that you like our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

December 23, 2021

EXCELLENT APP & CUSTOMER SERVICE! I highly recommend installing it in case you want your users to be rewarded when they buy so they come back!

Camisetas Futbol Spainnn
Spain
28 days using the app
Rivo replied December 23, 2021

Wonderful! It's music to our ears that you are happy with our app! Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟All the best, Kevin