Reviews (2,267)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

June 28, 2021

I like this app it helps to set up a great rewards program. I really want to be able to reward my customers for leaving reviews. I would then give it the full 5 stars

Recovery Formula
Australia
11 months using the app
December 16, 2021

La aplicación bastante útil para mantener a los clientes interesados, me agrada mucho su programa de puntos, he tenido varios que los usan bastante seguido.

Bag City Mexico
Mexico
10 months using the app
Rivo replied December 16, 2021

Muchas gracias por el comentario! Nuestro objetivo es superar sus expectativas y nos encantaría escuchar sus comentarios sobre cómo podríamos haber hecho de su experiencia una revisión de 5 estrellas. Envíenos un mensaje en cualquier momento. Saludos cordiales, Kevin

May 24, 2022

This app is fantastic and Abbie was very very helpful with everything. I can Definitely recommend this!

Canny Creations
United States
10 days using the app
Rivo replied May 25, 2022

Excellent! It's music to our ears that you are happy with our app and services! Thanks so much for the 5-stars and for recommending us! 🤩 All the best, Kevin

July 9, 2023

What a fantastic experience with Rivo Loyalties! From the get-go, the setup process was a breeze. Pete, from customer service, was a standout. He effortlessly increased my limit and removed the widget branding, all for free and without any push to upgrade. A big shoutout to Pete for making this journey so smooth. Thanks to him, I'm excited to keep using this app. Kudos, Pete, for your top-notch customer service and this brilliant app. I'm loving it!

Glass Skin
France
10 days using the app
Rivo replied July 10, 2023

Thank you so much for the amazing review! 😄 We're thrilled to hear that you had a fantastic experience with our app. We always strive to go above and beyond to make our customers happy. Thanks again for your kind words, you've made our day! 💙
- Lea & Rivo Team

March 10, 2022

Based solely on my encounter with Abbie, I'm already a fan. She was super helpful and sweet. I can't wait to get Rewards activated so I can update my review. So far, set up seems pretty straight forward. Thanks again Abbie!

[un]possible cuts
United States
10 days using the app
Rivo replied March 11, 2022

What a wonderful review! ✨ This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback. 😊 Much appreciated, Kevin

February 16, 2023

Abbie gave extremely professional and helpful service! Their app is incredibly good even for the free plan, has already gained great new features since I've installed only a week ago, and has already netted me 3 large (~800$) orders. So glad i found this app!

TiddyShop
United States
10 days using the app
Rivo replied February 19, 2023

We're so excited that our app has provided excellent results and is helping your store skyrocket! Thanks so much for the positive feedback and review!
All the best, Kevin

December 27, 2021

She was very helpful and met my need in a professional way.
I hope you continue with such a fast and efficient service.
Congratulations.

Pleiadesco
Brazil
9 days using the app
Rivo replied December 28, 2021

Thank you so much for your kind words. 😊 It's our pleasure to help you with your concerns. If there's anything else we can do, please don't hesitate to let us know. Our team is always available anytime. All the best, Kevin

November 2, 2022

Only just started using the rewards app recently, but its been great and my customers are already signing up.
Pete has been most helpful with any questions and things I wanted to do, so highly recommend their live chat to. Thank you !

Menocollection
United Kingdom
9 days using the app
Rivo replied November 2, 2022

Thanks so much for choosing our app and for recommending us! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Best wishes, Kevin

August 13, 2021

Great app. Good support service. Love to use it in long term!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Acecrafty
Vietnam
9 days using the app
Rivo replied August 13, 2021

Excellent! It's music to our ears that you are happy with our app and service! 🤩 Cheers, Kevin

July 14, 2021

Very easy to set up and navigate. This app will certainly help to boost customer's loyalty. Thank you

Trinhique
Singapore
9 days using the app
Rivo replied July 15, 2021

You are so awesome! Thank you so much for the 5-Stars! 🙌 Cheers, Kevin