Reviews (2,235)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and effective loyalty and referral programs that boost customer engagement and sales. It is noted for its excellent customer support, with staff members like Arianne, Jel, and Abbie being particularly helpful. The app offers good value with flexible pricing and robust features, even on the free plan. Customization options are also appreciated, allowing merchants to align loyalty programs with their brand identities.

December 27, 2021

She was very helpful and met my need in a professional way.
I hope you continue with such a fast and efficient service.
Congratulations.

Pleiadesco
Brazil
9 days using the app
Rivo replied December 28, 2021

Thank you so much for your kind words. 😊 It's our pleasure to help you with your concerns. If there's anything else we can do, please don't hesitate to let us know. Our team is always available anytime. All the best, Kevin

November 2, 2022

Only just started using the rewards app recently, but its been great and my customers are already signing up.
Pete has been most helpful with any questions and things I wanted to do, so highly recommend their live chat to. Thank you !

Menocollection
United Kingdom
9 days using the app
Rivo replied November 2, 2022

Thanks so much for choosing our app and for recommending us! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Best wishes, Kevin

August 13, 2021

Great app. Good support service. Love to use it in long term!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Acecrafty
Vietnam
9 days using the app
Rivo replied August 13, 2021

Excellent! It's music to our ears that you are happy with our app and service! 🤩 Cheers, Kevin

July 14, 2021

Very easy to set up and navigate. This app will certainly help to boost customer's loyalty. Thank you

Trinhique
Singapore
9 days using the app
Rivo replied July 15, 2021

You are so awesome! Thank you so much for the 5-Stars! 🙌 Cheers, Kevin

May 11, 2021

The app was very easy to set up and customize. I was able to make it match with the rest of my store and customize the rewards as well. Kevin even checked in to make sure it was functioning properly.

Infyssal
United States
9 days using the app
Rivo replied May 12, 2021

Awesome! Thanks so much for the positive feedback and 5-star review! 🎉 Cheers, Katherine

Edited April 6, 2021

This app is awesome. I watched the tutorial video before I installed it and the video explained the entire process very well. I'm excited to have this addition to my site.

Scholar Luxe
United States
9 days using the app
Rivo replied April 7, 2021

Thanks so much for the positive feedback and review! 🙌All the best, Katherine

October 12, 2022

L'app è molto completa, e il servizio clienti è ottimo, sono stato seguito da Abbie, bravissima super gentile è molto professionale.
Per ora sto usufruendo del piano gratuito, ha funzioni molto limitate ma comunque ottime. Prevedo di passare ad altri piani in futuro.

Amenity
Switzerland
9 days using the app
Rivo replied October 12, 2022

Sei fantastico! Apprezziamo il tuo tempo per lasciare un feedback positivo e una recensione a 5 stelle! ❤️ Se c'è qualcos'altro con cui possiamo aiutarti, faccelo sapere in qualsiasi momento. Il nostro team sarà lieto di assisterti. 🙂 Grazie, Kevin

July 13, 2023

One of the best support ever! Mica went above and beyond, not only sorted things out for me, but took care of issues i wasn't even aware of ! Cannot thank enough!!

Lingerie Hut
United Kingdom
9 days using the app
Rivo replied July 17, 2023

Thank you so much for your feedback! 🙌 It means the world to us. We're always here to go the extra mile for our customers, and it's great to hear that we surpassed your expectations! Thank you for choosing Rivo 💙
- Lea & Rivo Team

November 8, 2022

To me the most important part of any service and experience is the customer support and willingness to help. This app offers outstanding customer service, the representative I had, Arianne, went above and beyond her duties to make me feel appreciated and even went as far as making suggestions for my store with a step by step for me to learn with. I am so grateful for the help I received!

Derby Clothing Company
Canada
9 days using the app
Rivo replied November 8, 2022

What a wonderful review! 😍 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the 5-stars. 😊 Cheers, Kevin

December 4, 2021

Great App...Highly Recommend!
John Rivo was a big help to get the branding removed for me quickly and efficiently :)
honeystreammeadow.com

Honey Stream Meadow Boutique
United States
8 days using the app
Rivo replied December 6, 2021

Your review made our day! ✨Thank you so much for the 5-stars and for recommending us to the Shopify community! Best regards, Kevin