Reviews (2,234)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and effective loyalty and referral programs that boost customer engagement and sales. It is noted for its excellent customer support, with staff members like Arianne, Jel, and Abbie being particularly helpful. The app offers good value with flexible pricing and robust features, even on the free plan. Customization options are also appreciated, allowing merchants to align loyalty programs with their brand identities.

March 9, 2021

I loved how easy it was to set up. Many times when trying to customize an app it can be difficult in each step. The steps to get started was simple. I love that I was able to preview as I went a long great job!!

DivanDiamondz
United States
7 days using the app
Rivo replied March 10, 2021

Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Katherine

October 19, 2021

Incredible support, helped me out with all issues and the app is super easy to install, thank you! :)

Status Error
United Kingdom
7 days using the app
Rivo replied October 19, 2021

Awesome! ✨ Thanks so much for the 5-stars! Let us know if we can help answer any questions at any time. Cheers, Kevin

May 9, 2022

I recommend this application! Paul and Pete are helpful in setting up our loyalty program. They take time to help us and walk us through the creation. This platform is responsive and easy to use :)

SERGEDESTEL
France
7 days using the app
Rivo replied May 9, 2022

We are so happy that you love our app and customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! All the best, Kevin

January 27, 2022

I really like the kind & generous support! Recomend it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

duxHoodies
United Kingdom
7 days using the app
Rivo replied January 28, 2022

Thanks so much for the 5-stars and for recommending us! Best regards, Kevin

Edited April 6, 2023

Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier

timebeat.app
United Kingdom
7 days using the app
Rivo replied April 6, 2023

Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations.

As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience.

Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service.

Best regards, Kevin

February 10, 2022

Awesome support and very useful tool so far. Abbie was very helpful and friendly! She even offered a few tips on improving our site branding etc.

Shrees Fashion Australia
Australia
7 days using the app
Rivo replied February 11, 2022

Glad you love our support and thanks for the 5-stars! Feel free to reach out to us anytime if you have any questions or if we can help along the way. 😊 Best wishes, Kevin

February 23, 2024

Mica was super nice and extremely helpful :)

PRESSiously Made
Germany
About 24 hours using the app
Rivo replied February 26, 2024

It's music to our ears that you are satisfied with our support. We're here to make your experience the best it can be. Thanks for the kind words! 😊
- Kevin & Rivo Team

November 30, 2021

Easy to setup and the support team is responsive, they resolved our issue in a timely manner. Highly recommended!

wigisfashion-au
Hong Kong SAR
7 days using the app
Rivo replied November 30, 2021

We are so excited that you are happy with our app and support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉Much appreciated, Kevin

February 22, 2024

excellent app I liked it and easy to use. Compared with other apps, the free plan has a lot as start-ups can get benefits from it and add value to your business

Me Time Self Care
United Arab Emirates
1 day using the app
Rivo replied February 26, 2024

Thrilled you find the app excellent and user-friendly! Great to hear our free plan adds value to your business, especially for start-ups. Thanks for the positive feedback! 😊
- Kevin & Rivo Team

February 27, 2023

Awesome support by Abbie, app is great too! does exactly what it says and more, download it and try it for yourself.

PlatinumEstore.com
United States
7 days using the app
Rivo replied February 27, 2023

Wonderful! We are always here to help and super excited that our app does exactly what it says! 🎉 Thanks so much for the positive feedback and review!
Best wishes, Kevin