Reviews (2,313)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

August 11, 2022

Excelente aplicación. Recién la estoy probando pero hasta acá se ve que tiene funciones muy interesantes. Lo mejor fue contar con la ayuda de Abbie en el chat. Muy amable y de mucha ayuda.

Plus Cuadernos Únicos
Chile
13 days using the app
Rivo replied August 12, 2022

¡Me alegro de que te encante nuestra aplicación y nuestros servicios! 🙌 ¡Gracias por la maravillosa revisión, y realmente apreciamos que nos ayude a compartir la palabra sobre nosotros! ¡Saludos al éxito para usted y su negocio! Todo lo mejor, Kevin

June 17, 2023

It is very easy to use and the customer service is excellent. Thanks Mica for your help and recommendatios.

MarmikJewelry
United States
13 days using the app
Rivo replied June 19, 2023

Thank you so much for the positive 5-star review! It means the world to us, and we are here for you anytime. 😊 - Kevin

March 7, 2023

We started this on a pilot basis and early results are encouraging. The support desk (Mica) was very helpful in getting to know about doubts and resolving issues

HumbleWorks.
United Kingdom
12 months using the app
Rivo replied March 7, 2023

Thank you for taking the time to leave a review. We're glad that you had a positive experience with our service. If there's anything we can do to improve your experience, please don't hesitate to reach out. We value your feedback and want to ensure that we're providing the best possible service to our customers.
All the best, Kevin

May 5, 2021

So easy to install on my new shopify store. Can't wait to get customers who can take advantage of my loyalty - rewards program.

dianafuller
United States
13 days using the app
Rivo replied May 6, 2021

Thank you so much for choosing our apps and the positive feedback! 🤩 If you ever need anything, we are always here for you. All the best, Kevin

Edited January 4, 2022

Mary was quick with my request! I wanted to remove the branding from my rewards program and she handled it so quickly. The option to chat with customer support is valuable!

THE BURNING WIC
United States
11 months using the app
April 26, 2022

Using this App is very pleasant and works fast, in addition, the support/customer service is perfect, they respond quickly, and act quickly. In addition, a special shout out to the helpdesk employee Betty. that has helped me the best and fastest so far (the others were also good)

wiwant
Netherlands
12 days using the app
Rivo replied April 26, 2022

Thank you so much for your thoughtful review and kind words. ❤️ We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 😊 Much appreciated, Kevin

Edited January 19, 2023

I CONTACT THE SUPPORT AND FOR MY SURPRISE IN MATTER OF SECONDS I RECEIVE ASSISTANCE, MICA ! 5 STARS!

Valentynas Secrets
United States
12 days using the app
Rivo replied January 19, 2023

Thanks so much for the 5-stars! 🌟 Cheers, Kevin

December 6, 2021

This app is very easy to use. I have no problem using it, even though I am not good at English, because I can intuitively understand how to use it. However, it was a little difficult to rewrite all the words from English to other languages, so it would be nice if you could rewrite them all at once. But anyway, it's a good app that's easy to understand. I recommend it.

Tsukumo
Japan
12 days using the app
Rivo replied December 6, 2021

Hey, Tsukumo team! 🤩 We are so glad to hear you had a 5-star experience, and we thank you for recommending us to the community. We have read your suggestions, and it is excellent. I am passing your feedback on to our product team, and if there are any extra details, you'd like to add, just drop us a line anytime via chat. All the best, Kevin

May 6, 2023

VERY useful and friendly and gets the job done and Mica helped a lot with the app and with integrating it with my store.

Shadow Gaming
United Kingdom
12 days using the app
Rivo replied May 8, 2023

Thank you so much for taking the time to leave a review! It truly means a lot to us that you found our app useful and easy to use. Don't hesitate to reach out if you need any further assistance in the future! - Lea, Rivo Support Manager

January 22, 2023

Even as a small business you still feel super supported with whatever you need. Arianna is the best and the sweetest! Best customer service ever

Style'sByCleo
United States
12 days using the app
Rivo replied January 23, 2023

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Best wishes, Kevin