Reviews (2,313)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.
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カスタマーサポートの人が迅速に対応してくれて非常に助かりました！あたたかくて優しくてユーモアあるやり取りしてくれるので癒やされました。Appが使いやすくて良いですが、カスタマーサポートの人が最高で好きになりました。
私たちは常にお客様に可能な限り最高のサービスを提供するようにしています！ あなたが私たちとおしゃべりする素晴らしい経験をしたことを知ってとてもうれしく思います。 途中で他に必要なことがあれば、遠慮なくお知らせください。 私たちのチームはいつでも喜んで手を貸してくれます。 😃ありがとう、ケビン
Arianne was very pleasant to chat with and got my task completed lightning quick. The Apps seem to be working great and should help with sales on my store.
Thank you for taking the time to leave a review! We're happy to have been able to assist you. Glad the app is working well and hope they boost your sales immensely. We're always here to assist if you need us :) - Lea, Rivo Support Manager
I needed a program that was affordable, and I happened to find this one. I chatted with Jel to get everything up and running. She was super helpful and very fast. Being a small business, I am very thankful for Jel making this easy for me!
Thank you for your kind words! It's fantastic to hear that our team provided the help you needed to get the app running. We're here to assist you anytime 😊 - Lea, Rivo Support Manager
Best Apps, I would like to use it on the future, It seems like more helping when we come to the topic of running Business.
Thanks for the 5-stars! If you have any questions or if we can help along the way, please feel free to reach out to us anytime. 😊Cheers, Katherine
I didnt like that the name of the RIVO app on shopify includes SMS. But there is no sms function in the app. Abbie sent me a link with a different app by RIVO but look what returned "Rivo Abandoned Cart Recovery is not currently published on the Shopify App Store. If you have support questions, contact Rivo directly." OTHER THAN THAT..I ENJOY YOUR POP-UP AND REWARDS FUNCTIONS. And your chat support ABBIE was top level helpful and kind.
Nice love it and everything is beautiful and easy to control lovvvvvvvveeeee it and now to vet new costumers
We are so excited that you love our app! Thank you so much for the positive feedback and 5-stars! 🙌 All the best, Katherine
BEST CUSTOMER SERVICE!!! Abbie was so helpful with the app and so much more. Definitely excited to see what this app does for our sales. I would highly recommend for the fact that their employees go above and beyond for their customers.
We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it.
Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them.
I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue.
-------------03/22/2023 update
They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed
**Updated reply May 11, 2022**
Hi Kevin,
Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it previously was. Previously what used to take hours, now takes several minutes. This should improve the user experience dramatically for you when updating members or guests.
Thanks again for your feedback and chat back to us anytime!
Cheers,
James
**Original reply May 4, 2022**
Hi Kevin,
Thank you for your feedback and review. I'm sorry we couldn't meet your expectations of the app.
For your first issue, when your member count was different then Shopify, after you reported it, our developers pushed out a fix over the weekend.
For your second issue, unfortunately what you were asking us to do was a very rare edge case (it's only come up this one time). ChinaHobbyLine wanted to adjust your guests points, and not member points, and because you had ~50,000 guests, we reached a limit on updating through Shopify's API. After suggesting multiple workarounds and solutions we were unable to come to a resolution. On one occasion, one of our Support Managers spent 8 hours on live chat with you explaining the problem and live troubleshooting. On another occasion, other team members and I spent the same amount of time eagerly trying to provide help and support. Outside of the live chat time our engineering team has spent a significant amount of time working on this problem for you and it was communicated multiple times early on that the functionality you were looking for was not possible.
When the problem wasn’t solved over live chat we escalated to our engineering team over email to help solve, which is the typical process we follow. When we exhausted our options for troubleshooting further over live chat (after over 20 hours of live chat time) we offered to schedule a video call to help explain the situation and limitations.
When we notified you of this news of the limitation after all this, we offered a full refund and a path forward for a viable workaround. We sent an email over 24 hours ago with a viable workaround for converting your guests into members, but we still have not received a response.
I really am sorry we couldn't resolve this for you Kevin, and that it has to come to this.
As much as we would like to provide our customers with the best features and flexibility, I'm afraid we can't build out every feature to meet the needs of every use case. I hope you can understand.
Again, I am sincerely so sorry for the inconvenience that this problem caused.
Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. Hoping to hear from you soon.
Cheers,
James
Great APP, easy to install and edit. Customer service is top notch! Overall, a great app for my store!
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
I've received consistently quick and friendly responses from Abbie to help set up the Loyalty, Rewards and Referrals App to my store. The process was seamless and straightforward. The App works very well with my store and i'm excited about the combination of Apps I've added from Rivo. Highly recommend you give them a look!
You are amazing! ✨ Thank you so much for your thoughtful feedback and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 😊 Much appreciated, Kevin