Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 5, 2023

Still alot to learn about the App. But Betty from customer services fast efficient and absolutely brilliant! I cannot praise the team enough! Check it out, its a great tool for a new buisness! Thankyou!

CahootZ
United Kingdom
15 days using the app
Rivo replied January 5, 2023

We love helping new businesses and truly appreciate you choosing our app! Thank you so much for the positive feedback and 5-star review! Much appreciated, Kevin

August 20, 2022

very helpful, funny and can make a customers day. best customer service ive ever came across 200%, just from my first impressions of abbie, shes gonna do very well in life or already is but overall my review is BUSINESSES NEED PEOPLE LIKE ABBIE, would improve your business 1000%

That Eazy
United Kingdom
15 days using the app
Rivo replied August 22, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. 🙌 All the best, Kevin

December 1, 2021

You know apps are top level when their support team is 5 stars. Very fast and attentive. Excited to keep working with them throughout my journey. John and Mary have been excellent!

Beadazzle Beauty
United States
14 days using the app
Rivo replied December 1, 2021

What a wonderful review! ✨This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 All the best, Kevin

March 15, 2022

Great starter features for loyalty program.Will have to play with it more to see which options bring best results.

WeBleedOhio
United States
About 1 year using the app
January 1, 2023

User friendly and great support! Arianne was very responsive and friendly with my requests and questions. I would recommend this app to merchants looking to reward their customers for loyalty.

Rescue Roasting Company
United States
14 days using the app
Rivo replied January 1, 2023

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! All the best, Kevin

September 19, 2023

Adrienne is amazing!

MAD Cactus Design
United States
14 days using the app
Rivo replied September 22, 2023

Thank you so much for the review! We appreciate your kind words.
- Lea & Rivo Team

May 2, 2022

Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.

Laz the Plant Scientist
United Kingdom
14 days using the app
Rivo replied May 2, 2022

Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin

December 21, 2021

super easy to install and the support is out of this world. value for money is also unmatched vs alternatives

Supps Central
United States
14 days using the app
Rivo replied December 21, 2021

Excellent! It's music to our ears that you are happy with our app and support! Let us know anytime if there's anything else we can do to help. 🙌 Much appreciated, Kevin

June 29, 2022

I just started using this app, but my experience is very positive. Abbie in Support was most helpful!

Joitoyz
United States
About 1 year using the app
Rivo replied July 4, 2022

Hey, Joitoyz! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message.
Best regards, Kevin

April 6, 2022

when I added this app I had no clue what to do but Abbie from Rivo. She was prompt to answer and she helped me with what I needed and also provided some great suggestions. This app is a good one and the customer service is top notch. I recommend anyone to try this app.

Stacey Allens
United States
14 days using the app
Rivo replied April 7, 2022

We're so glad to hear that you are happy with our customer service. 🤩 Thanks so much for the 5-stars and for recommending us to the community! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin