Reviews (2,269)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

April 27, 2024

great quick customer support in chat feature.

Wild Thingz Botanicals
United States
6 days using the app
Rivo replied April 29, 2024

Thanks for your feedback! We're happy to hear you had a great experience with our chat support. 😊
- Kevin & Rivo Team

February 13, 2024

really loving this app. works great and they've got great customer support. I will recommend it for anyone looking to add rewards and loyalty programs.

Zuru Apparel
United States
2 months using the app
Rivo replied February 15, 2024

Thanks for the love and recommendation! Thrilled to hear you're enjoying the app and our customer support. We're here to make your experience even better!
- Kevin & Rivo Team

October 16, 2024

Great customer service

Culinarywellbeing
United States
6 months using the app
Rivo replied October 18, 2024

Thanks for the shoutout! We're glad you're happy with our service. 😊
- Kevin & Rivo Team

March 21, 2024

The app is complete and professional. Just as customer support is quick and close to the customer's needs.

Classic Design Italia
United Kingdom
3 months using the app
Rivo replied March 25, 2024

Thanks for your kind words! We're glad our app and support hit the mark for you. Your satisfaction is our priority. Here whenever you need us!
- Kevin & Rivo Team

December 10, 2023

Abbie was amazing at communicating. She was also very helpful giving pointers to help better improve my store!

Mahadiks Customs LLC
United States
7 months using the app
Rivo replied December 13, 2023

We're so glad our team could assist you and provide valuable tips for your store! Thanks for the feedback!
- Lea & Rivo Team

November 17, 2023

Customer support is A++ and love the functionality and ease of using this app.

3 mile lane co
United States
Over 2 years using the app
Rivo replied November 23, 2023

Thank you for your kind words! We're thrilled to hear you're enjoying our app and finding our support helpful. Your feedback means a lot!
- Lea & Rivo Team

February 22, 2024

Everything is set up really well and the customer service is awesome !

Keepit
Italy
4 months using the app
Rivo replied February 26, 2024

So happy to hear everything's set up well and you're loving our customer service! We're here to make your experience awesome. Thanks for the feedback! 😊
- Kevin & Rivo Team

February 25, 2024

nice to chat with you and so helpfull and i just want to say her lots of thanks

Topetail
India
About 2 months using the app
Rivo replied February 27, 2024

So happy to chat and help out! Your thanks mean a lot to us. 😊 Please don't hesitate to reach out again!
- Kevin & Rivo Team

February 20, 2024

Arianne was so kind and replied really fast, when I had some questions about setting up the app to work for my brand! Seems like a really great and easy app!

Confetti Dogs
Denmark
27 days using the app
Rivo replied February 22, 2024

So glad you found the app easy to use and our support helpful and quick! Thanks for the kind words. We're here to make sure everything works perfectly for your brand! 😊
- Kevin & Rivo Team

Edited December 5, 2023

Customer service is fantastic and very helpful! Jel answered a number of my questions and gave me a suggestion on my site. Thank you!

Canyon Creek Candle Company
United States
8 months using the app
Rivo replied December 8, 2023

So glad our team could assist you! Thanks for your kind words, and we're always here to help!
- Lea & Rivo Team