Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

May 21, 2024

Arianne from the chat was amazing and very helpful thank you so much for all your help!!

Khylos Kawakawa Boutique
New Zealand
2 months using the app
Rivo replied May 23, 2024

Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know!
- Kevin & Rivo Team

June 3, 2024

Excellent app and great customer service! 10 out of 10!

Angler Tungsten Co
United States
4 days using the app
Rivo replied June 5, 2024

Thank you so much for your awesome review! We're thrilled you love the app and our service. 10/10 from you is the best reward! 😊
- Kevin & Rivo Team

April 27, 2024

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

HEYLENS
Singapore
1 day using the app
Rivo replied April 29, 2024

Thanks for sticking with it! We're glad to hear that you're happy with the results. If you need further assistance, we're here to help! 😊
- Kevin & Rivo Team

January 28, 2024

Such a please to deal with Arianne, a swift and helpful response. My customers are loving this app.

BELLADONNA
South Africa
Almost 3 years using the app
Rivo replied January 30, 2024

Thanks for sharing your positive experience! It's great to hear that both you and your customers are loving the app. We appreciate your feedback! 😊
- Kevin & Rivo Team

November 22, 2023

She did an awesome job .. answered all my questions and even went the extra step to provide additional information.

QBird
Canada
4 months using the app
Rivo replied November 28, 2023

So glad you found the support team helpful! We always strive to go the extra mile for our customers. Thank you for your kind words!
- Lea & Rivo Team

May 7, 2024

Nice work from the support team (Jel), yet getting to know the app

GAROS
Spain
9 days using the app
Rivo replied May 9, 2024

Glad you're enjoying the support! Feel free to explore more of the app's features at your own pace. We're here to help if you have any questions!
- Kevin & Rivo Team

November 27, 2023

Super easy to connect with Arianne over chat. She was very responsive and addressed all of my questions and helped with what I needed. Very nice and polite. Love the Rivo family of apps!

heybalesco
United States
6 months using the app
Rivo replied November 30, 2023

Happy to hear you had a great experience! Thanks for choosing Rivo. We're always ready to help with any questions.
- Lea & Rivo Team

December 7, 2023

Amazing customer service by the team, respond in minutes any time of the day & great usability of the platform. Definitely recommend

Clean Seoul
United Kingdom
3 months using the app
Rivo replied December 13, 2023

Thank you so much for your kind words! We're thrilled you love our support and app. Your recommendation means a lot to us!
- Lea & Rivo Team

February 20, 2024

amazing customer service and friendly team! would recommend! they made the process super easy for me

Rakaposhi Organics
Hong Kong SAR
4 months using the app
Rivo replied February 22, 2024

So happy to hear you had an amazing experience with our friendly team! Thanks for recommending us. We're glad we could make things super easy for you! 😊
- Kevin & Rivo Team

Edited August 20, 2024

Abbie was fantastic. She verified my account quickly and also provided a few improvement advice. Great customer service from Rivo.

Royal Pure Nest
Australia
5 months using the app
Rivo replied March 20, 2024

Delighted to know we delivered fantastic support and helpful advice for your account! We aim for great service. Thanks for acknowledging our efforts!
- Kevin & Rivo Team