Reviews (2,325)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

Edited February 29, 2024

Such a great experience! The woman who helped me got my issue resolved ASAP and lead me through everything that I needed to do. She even was able to do it on her end when I was struggling. Highly recommend them!

Lilyfield Candles
United States
5 days using the app
Rivo replied February 27, 2024

Thrilled to hear about your great experience and quick resolution! Thanks for recommending us and for the shoutout to our team. 😊
- Kevin & Rivo Team

November 19, 2023

The functionality is very comprehensive and the pricing is reasonable. Most notably, their customer service team is fantastic, providing solutions to my myriad of questions and responding quickly, very patiently, with issues resolved one by one! Simply the best customer service team I know! Must kudos 3000 times!

Bridge City Tool Works
United States
About 2 months using the app
Rivo replied November 23, 2023

Thanks for your awesome feedback! We're thrilled our support team could help you out. Your kind words mean the world to us!
- Lea & Rivo Team

March 1, 2024

Very recommended app for a loyalty feature, and they have a great and responsive team, special thanks to James who helped us today!

The dUCk Group
Singapore
About 1 year using the app
Rivo replied March 4, 2024

So glad our app and team could support your loyalty feature needs! Your recommendation means a lot to us. Thanks for the shout-out! 😊
- Kevin & Rivo Team

February 13, 2024

really loving this app. works great and they've got great customer support. I will recommend it for anyone looking to add rewards and loyalty programs.

Zuru Apparel
United States
2 months using the app
Rivo replied February 15, 2024

Thanks for the love and recommendation! Thrilled to hear you're enjoying the app and our customer support. We're here to make your experience even better!
- Kevin & Rivo Team

November 23, 2023

Very easy to use and to make changes to points. Great features and excellent customer service.

Phillipa Nefri Clark
Australia
5 months using the app
Rivo replied November 28, 2023

Thanks a ton for your kind words! Delighted to hear you're enjoying our features and support. We appreciate the feedback!
- Lea & Rivo Team

February 22, 2024

Everything is set up really well and the customer service is awesome !

Keepit
Italy
4 months using the app
Rivo replied February 26, 2024

So happy to hear everything's set up well and you're loving our customer service! We're here to make your experience awesome. Thanks for the feedback! 😊
- Kevin & Rivo Team

February 20, 2024

Arianne was so kind and replied really fast, when I had some questions about setting up the app to work for my brand! Seems like a really great and easy app!

Confetti Dogs
Denmark
27 days using the app
Rivo replied February 22, 2024

So glad you found the app easy to use and our support helpful and quick! Thanks for the kind words. We're here to make sure everything works perfectly for your brand! 😊
- Kevin & Rivo Team

February 25, 2024

nice to chat with you and so helpfull and i just want to say her lots of thanks

Topetail
India
About 2 months using the app
Rivo replied February 27, 2024

So happy to chat and help out! Your thanks mean a lot to us. 😊 Please don't hesitate to reach out again!
- Kevin & Rivo Team

January 12, 2024

App works great and is easy to update, customer support is the best! (Jel)

Squeaky's Trains & Things
United States
About 1 year using the app
Rivo replied January 16, 2024

Thrilled to hear you're loving our app and customer support! Thanks for sharing your positive experience. 😊
- Kevin & Rivo Team

January 9, 2024

Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.

Struck Apparel USA
Canada
26 days using the app
Rivo replied January 12, 2024

Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team