Reviews (2,325)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

February 19, 2024

Functionality I couldn't find with other loyalty and referral apps, and the care and engineers are amazing on supporting implementations and feature requests

tuft + paw
United States
3 months using the app
Rivo replied February 21, 2024

Delighted our unique functionality and supportive team stood out! Your feedback on our care and engineers is truly appreciated. Thanks for choosing us! 😊
- Kevin & Rivo Team

February 22, 2024

Always great customer service. Jel was awesome!

Hickory Hollow Soaps
United States
6 months using the app
Rivo replied February 26, 2024

Awesome! So glad to hear you always experience great customer service with us! Thanks for the shoutout! 😊
- Kevin & Rivo Team

March 16, 2024

Just installed the app and happy with their customer support so far. I don't foresee any issues in the future. Thanks Rivo!

Essential Soapworks
Canada
9 days using the app
Rivo replied March 18, 2024

Great to hear you're off to a good start with us! We're here to ensure it stays that way. Thanks for choosing Rivo! 😊
- Kevin & Rivo Team

February 21, 2024

The Customer service team is prompt and easy to work with. The setup was streamlined and quick to install.

Hey Ashley Clarke
United States
2 months using the app
Rivo replied February 23, 2024

Thrilled to hear about your smooth setup and positive experience with our team! Thanks for the feedback. 😊👍
- Kevin & Rivo Team

February 26, 2024

Very helpful and quick support. Abbie was right on it and I was able to get the app set up for my store within minutes. Thanks for all the support

O Boo Ja Beauty
United States
4 days using the app
Rivo replied February 27, 2024

Thrilled to hear our support was quick and helpful! Happy to have you up and running in no time. Thanks for your kind words! 😊
- Kevin & Rivo Team

January 6, 2024

I love the app! And they have excellent customer service!

Gabby Grace Boutique
United States
Over 1 year using the app
Rivo replied January 12, 2024

Glad you're loving our app and our support team could assist you! Thanks for your kind words!
- Lea & Rivo Team

March 7, 2024

Jel me ayudo muchisimo!!! gracias, mo solo me ayudo con lo que le pedi al principio si no que tambien me ayudo dandome consejos sobre ciertas cosas que no sabia como hacer para mejorar mi pagina!! thank you Jel!

Merliba
United States
3 months using the app
Rivo replied March 11, 2024

¡Me alegra saber que podemos ofrecerle más de lo que pidió inicialmente! Tu gratitud calienta nuestros corazones. ¡Aquí para ayudar en cualquier momento! ¡Gracias!
- Equipo Kevin y Rivo

April 16, 2024

The rivo team has been super helpful along this journey especially jel . you can't go wrong with rivo and whatever questions you have you are in good hands

rfsalesman.com
United States
6 days using the app
Rivo replied April 17, 2024

Thank you so much for your kind words! We're glad to be on this journey with you. Don't hesitate to reach out if you have more questions!
- Kevin & Rivo Team

November 29, 2023

Very helpful in getting setup. Very fast and responsive!

FULL OCTAVE COFFEE
United States
7 months using the app
Rivo replied December 1, 2023

Thanks for your kind words! Thrilled to hear you had a smooth setup. We're here anytime you need help!
- Lea & Rivo Team

Edited April 30, 2024

Thanks for your help Arianne she responded quickly and helpfully to my request.

madragora
Hungary
About 1 year using the app
Rivo replied January 30, 2024

We're glad that you received quick and helpful assistance! Thank you for sharing your experience.
- Kevin & Rivo Team