Reviews (2,325)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

May 29, 2024

Friendly and fast

InkSync
Canada
5 days using the app
Rivo replied May 31, 2024

We're glad you had a positive experience! Thanks for your feedback. Let us know if you need anything else. 😊
- Kevin & Rivo Team

May 3, 2024

The service is wonderful. The product is great. I love it!

ANGEPERLE
China
About 1 month using the app
Rivo replied May 6, 2024

Thank you for your kind words! We're thrilled you love our service and product. Your satisfaction means everything to us!
- Kevin & Rivo Team

March 6, 2024

Great chatting with Paul, quick, effective and very knowledgeable staff..what a pleasure!

Online Industrial
South Africa
9 months using the app
Rivo replied March 7, 2024

So glad to hear your experience was a pleasure! Thanks for appreciating our quick and knowledgeable staff. Your feedback means the world to us! 😊
- Kevin & Rivo Team

April 10, 2024

Customer service is great.
I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.

Salvajes
Uruguay
About 23 hours using the app
Rivo replied April 11, 2024

Thanks for sharing! We're happy to hear you're enjoying our service. Looking forward to impressing you more as you explore the loyalty program! 😊
- Kevin & Rivo Team

November 28, 2023

Just installed the app, quite a lot to go through, but customer support has been superb!!

LuminousXX
Hong Kong SAR
About 1 month using the app
Rivo replied November 30, 2023

Great to hear you're enjoying the app and our support team! We're always here to help whenever you need us.
- Lea & Rivo Team

April 30, 2024

We switched to this app mainly because of the customer support! amazing

Curaid™
Cyprus
15 days using the app
Rivo replied May 1, 2024

Thanks for switching! Glad to hear you're enjoying our customer support. Let us know if there's anything else we can do for you! 😊👍
- Kevin & Rivo Team

March 21, 2024

The app is complete and professional. Just as customer support is quick and close to the customer's needs.

Classic Design Italia
United Kingdom
3 months using the app
Rivo replied March 25, 2024

Thanks for your kind words! We're glad our app and support hit the mark for you. Your satisfaction is our priority. Here whenever you need us!
- Kevin & Rivo Team

May 14, 2024

Abbie was amazing! She went above and beyond to assist me!

H.U.R Beautyy
United States
About 2 months using the app
Rivo replied May 16, 2024

Delighted to hear you had a great experience! Our team is here to go the extra mile whenever you need assistance.
- Kevin & Rivo Team

March 5, 2024

Really responsive and personable customer service. Love this app so far!

AMB Designs
United States
7 months using the app
Rivo replied March 7, 2024

Thrilled you're loving our app and customer service! Your happiness is our priority. Thanks for the great review! 😊
- Kevin & Rivo Team

April 26, 2024

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

ARC APPAREL SUPPLY
United States
About 5 hours using the app
Rivo replied April 29, 2024

Fantastic! We're so glad you've continued to enjoy our app with your new site. Thanks for sticking with us! 😊
- Kevin & Rivo Team