Reviews (2,327)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

March 11, 2024

Arianne was super helpful and extremely efficient!

World Below Brewing Co.
United States
7 months using the app
Rivo replied March 13, 2024

Awesome to hear we hit the mark! Thanks for the positive feedback. Let us know if you need anything else. We're here to help!
- Kevin & Rivo Team

May 11, 2024

Great support from Jel, she was friendly and very knowledgeable. Rivo has many features and a free plan.

TFC&H Co.
United States
About 3 hours using the app
Rivo replied May 13, 2024

Thanks for sharing your experience! We're thrilled you found our support helpful and enjoyed exploring Rivo's features. Feel free to reach out if you need anything! 🌟
- Kevin & Rivo Team

December 22, 2023

Happy with the app so far. Arianne was amazing, right from the beginning I was offered support and very thankful I can speak with someone in real time. Looking forward to launching this and seeing what my customers think

Nuez Acres
Canada
2 days using the app
Rivo replied December 27, 2023

Thrilled you're enjoying the app and our support! Can't wait to hear how your customers like it too. Thanks for sharing your experience!
- Lea & Rivo Team

March 24, 2024

Abbie was a pleasure to communicate with and gave helpful suggestions for improving the store.

Pressii
United States
2 months using the app
Rivo replied March 26, 2024

So glad you had a positive experience and found our suggestions helpful! It's our pleasure to support your store's growth. Thank you!
- Kevin & Rivo Team

March 24, 2024

Great app and wonderful customer support. Thank you so much for the help Arianne!

MonopolyGO!
Philippines
4 months using the app
Rivo replied March 26, 2024

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and 5-star review! 🌟
- Kevin & Rivo Team

March 14, 2024

The customer service team has been a lifesaver! Jel has been a great asset to customize our rewards page!

molliejenkinspottery
United States
20 days using the app
Rivo replied March 18, 2024

Thrilled to hear we could be your lifesaver! Happy that made your rewards page shine. Thanks for the shoutout! 🌟
- Kevin & Rivo Team

December 4, 2023

The app is useful and easy to use, great customer service, too.

Fungi Fantastic
South Africa
11 months using the app
Rivo replied December 8, 2023

Thanks for your kind words! Thrilled to hear our app and service are hitting the mark for you. Here to help anytime!
- Lea & Rivo Team

November 19, 2023

Arianne was amazing! Launching the rewards program was made easy with her helping. She is the embodiment of CX service.

Uno's Jerky
United States
9 months using the app
Rivo replied November 23, 2023

So happy to hear you found our support amazing! Thanks for sharing your experience. We value your feedback!
- Lea & Rivo Team

May 19, 2024

100% Recomendable!! El Servicio al cliente es super bueno y la app funciona muy bien y sus funciones son de bastante ayuda

Cactus Athletic
Canada
3 months using the app
Rivo replied May 21, 2024

¡Gracias por la brillante reseña! Estamos encantados de que haya encontrado útil nuestra aplicación y haya disfrutado de nuestro servicio de atención al cliente. ¡Así, mantener el buen trabajo!
- Equipo Kevin y Rivo

April 27, 2024

great quick customer support in chat feature.

Wild Thingz Botanicals
United States
6 days using the app
Rivo replied April 29, 2024

Thanks for your feedback! We're happy to hear you had a great experience with our chat support. 😊
- Kevin & Rivo Team