Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

October 21, 2021

Quick support and was verified within minutes! I also got an added bonus and received the removal of branding complimentary.

Nostalgy: The Candle Company
United States
Almost 3 years using the app
Rivo replied October 21, 2021

So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 Best wishes, Kevin

April 18, 2022

She overdelivered. Awesome chatting with her. I contacted her to double the customer limits and she did it right away. Se was so nice and I had a nice experience during the chat.

Ego Rodriguez Shop
United Kingdom
Almost 3 years using the app
Rivo replied April 18, 2022

We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin

January 23, 2022

Love everything about this app! So easy to use & so convenient for my store. Definitely recommend it

VIVLUX COSMETICS
United States
Almost 3 years using the app
Rivo replied January 24, 2022

Your review made our day! ✨ Thank you so much for the 5 stars and for recommending us to the Shopify community! Cheers, Kevin

January 4, 2022

seems to work well, using the free version. support is really helpful, and all is good. It runs well and def worth a try

Cotswold Jewellery
United Kingdom
Almost 3 years using the app
Rivo replied January 4, 2022

We're so excited that you are enjoying our services! 🤩 Your praise in your 5-Star review is very much appreciated! Thanks, Kevin

Edited September 10, 2021

Really easy to setup and love that they have a free plan. Chatting with customer support was easy and quick too!

Peachy Eyewear
United States
Almost 3 years using the app
Rivo replied September 10, 2021

Thank you so much for the review! 🙌 If there's anything else we can do please feel free to reach out at any time. Cheers, Kevin

May 10, 2021

Very easy to use! Video is helpful, but so simple you don't even need it! I am excited to start offering my rewards program!

Morris House Boutique
United States
Almost 3 years using the app
Rivo replied May 11, 2021

Thank you so much for the positive review and feedback! 🌟If you have any questions or if we can help along the way, please feel free to reach out to us anytime. All the best, Kevin

June 16, 2022

Really couldn't be easier to use. We have had this rewards program on our site for over a year and have tons of rewards customers signed up. Also, thanks for your help with removing the branding, Ryan!

musthaveskirts
United States
Almost 3 years using the app
Rivo replied June 16, 2022

We're so thankful for customers like you and are super excited that our app has provided excellent results for your store! Your positive feedback is very much appreciated. 🙌 Cheers, Ryan

October 11, 2021

Just getting going with the app but seems to be great so far. Arianne from customer support is awesome!

Constance + Claire
Canada
Almost 3 years using the app
Rivo replied October 11, 2021

Thank you so much for the 5-star review! 🙂 We're so excited that you are happy with our customer service. If there's anything else we can do, please let us know anytime. We're here to help! Much appreciated, Kevin

August 28, 2023

Paul was very helpful and patient. I have made a mistake editing my rewards program when I first set it up and he helped me find the issue. Problem solved. Thanks!

PetProductDelivery.com
United States
Almost 3 years using the app
Rivo replied August 30, 2023

Thanks a ton for your kind words! 😊 It was our pleasure helping you out with your concerns. Glad the issue got sorted out! If there's anything else we can do for you, please don't hesitate to reach out!
- Lea & Rivo Team

August 17, 2021

We use Loyalty, Rewards & Referrals to engage with our customer and offer them thank-you incentives. It's a Great app.

Revetique
United States
Almost 3 years using the app
Rivo replied August 17, 2021

Thanks for the 5-Star review, Revetique! We really appreciate you using the app. 😊 Cheers, Kevin