Rivo Loyalty Rewards Referrals
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.
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Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a shame. I am describing the problems to Rivo all the time, but they don't care. E.g. currently, the Free-Product-Voucher is not working fine. I described it, I attached screenshots. But no solution. We will find another way to make our customers happy. Very disappointing.
---- updated Dec 2023
I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to resolving any issues you're facing and improving your satisfaction. We'll keep you updated on the progress of your case on our existing thread. We value your feedback and will work hard to make things right for you. If you need any further assistance, please don't hesitate to contact us anytime!
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Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
Exactly what I wanted, easy to use, and does what they describe it to do.
And it really has a free plan!
Thank you for the awesome review! ✨ We really appreciate you using the app. All the best, Kevin
Arianne was so super helpful and kind, she got back to me so quick and made sure all my questions were answered I am so glad I have this app on my shop page. such great customer service! thank you Arianne
Thrilled we could help so quickly and kindly! Thanks for sharing your experience. We're so happy you're enjoying the app and our service. Here for you anytime! 😊
- Kevin & Rivo Team
I signed up for this app when it was newer and I have been happy with it. They listen to your feedback and continue to try to improve and add features.
Excellent! It's music to our ears that you are happy with our app! 🙂 Let us know if we can help answer any questions at any time. All the best, Kevin
Just coming back to the app. I've had success with it before, now trying to be more deliberate with it, and hopefully generate a lot of sales. Jel helped me re-set up the app, and I appreciate her help. She went above and beyond for me, and saved me a lot of time. Would recommend this app for the customer service alone!!
Glad to hear you are liking the app so far! 😊 If you need anything at all just let us know. Thanks, Kevin
This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.
Hey there! I am so sorry for the hiccup with scheduling a call. Initially when you raised the issue, we had it updated, but our web team rolled back some changes on the website and I believe the link update was rolled back with it. This is 100% our fault and I'm sorry for the rough start.
Please feel free to book a call with me anytime, I've also sent over an email to help make things right.
https://calendly.com/james-rivo/loyalty
Cheers,
James
Love the ease of use on this app for myself and my customers. The customer service is phenomenal and Harlem was very friendly and helped me quickly! ❤️
We always make sure to provide our customers with the best service possible and, we're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
Great!!! I'm so happy with this app and the customer service. I really appreciate it. Thank youuuuuu
Thank you so much for the wonderful feedback! 🤩We are always happy to help out in any way we can and if any other questions come up or if we can help along the way, feel free to reach out to us anytime. 🙌 All the best, Kevin
very responsive and cordial, wonderful working with her in setting up. I got the information I needed.
Thanks so much for the review! Let us know if we can help answer any questions at any time. Best regards, Kevin
Perfect customer service. I was helped quickly and adequately. Quick and friendly responses. Very satisfied
We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Best wishes, Kevin