Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

May 17, 2023

I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive.

However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance.

Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels.

In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation.

The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue.

While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.

Skanski
Belgium
2 days using the app
Propel Commerce replied May 17, 2023

Hi Skanski,

We're sorry to hear about your shop's performance issues. We just ran Google's performance checker on your shop, and your shop's issues are not related to Propel Replays. Your shop's biggest issue is 1) you're still using jQuery (it's very slow) and 2) jQuery is being loaded in a way that blocks all other content from downloading.

Please reach out to our support at support@propelcommerce.io, and we'll be happy to go over the results of the performance report with you and what steps you can take to mitigate the issues. This is a free service we're happy to provide to all of our merchants :)

You mentioned you reached out to our support multiple times, but we didn't receive any emails or in-app chat messages from you. Can you please confirm if your emails were sent to the correct email address - support@propelcommerce.io?

Finally, rest assured that Propel Replays adds only a single line of code to your theme.liquid file, and this line is no longer included when you uninstall. It does not make any changes that persist after uninstall.

- Chris @ Propel Commerce

May 6, 2023

Looking good so far! and more affordable as the rest :) Thankyou guys for creating this app, very much appreciated!

DailyDay
Netherlands
About 10 hours using the app
Propel Commerce replied May 6, 2023

Hello friends at DailyDay,

We're glad to hear our app is helping your business! Thanks for the review, Jimmy! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 26, 2023

good app and good support

_------------------------------------------------------------------------

Woogle
India
7 months using the app
Propel Commerce replied June 26, 2023

Hello friends at Woogle
,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

October 26, 2023

Super App

Swatchy
Germany
About 21 hours using the app
Propel Commerce replied October 27, 2023

Hello friends at Swatchy,

Thank you very much for the review, Özkan! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

May 27, 2023

Great app, clean interface and so far so good, great support and app and i love this product alot...

LUXORA
United States
About 16 hours using the app
Propel Commerce replied May 27, 2023

Hello friends at LUXORA,

We're glad to hear you're enjoying our app! Thanks for the review, Ian! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 20, 2021

A great app runs smoothly and simple, and clean without different options. It does exactly what you want from it

3D Wholesale
United States
Over 2 years using the app
Propel Commerce replied July 20, 2021

Hello friends at 3D Wholesale,

We're so happy to hear the app is doing what you want. I'll be sure to pass on your kudos to our team. Thanks again for installing 😊

- Chris @ Propel Commerce

June 27, 2021

Nice app,but needs more features,and tag system should be implemented.so that we get more insight on customers

Mayurika
India
Over 2 years using the app
Propel Commerce replied June 27, 2021

Hello friends at Mayurika,

Thanks so much for being our first review 😊

We just launched this app last week, and we've got some exciting features on our roadmap. I don't believe a tag system was on our list, so I'll add that as well. Please do let us know if you have any other feedback.

Sincerely,
Chris at Propel Commerce

June 28, 2021

Great app! The app works right away. One-click installation. It took less than 2 minutes to set up. Recordings are helpful. We've thought of a few ways to increase our conversion rate with the information we are getting from this app.

Dog’s Choice
Philippines
Over 2 years using the app
Propel Commerce replied July 12, 2021

Hello friends at Dog's Choice,

Thanks so much for the kind words. We're so happy to hear you've been able to use the app to come up with a few ideas to boost conversions!

Sincerely,
Chris - Propel Commerce

January 11, 2022

I love being able to see what my potential customers are looking for. With this app I am able to see exactly what they are looking for. It's a great addition to my store.

GONZALABES
United States
Over 2 years using the app
April 25, 2022

Though my store traffic is not up to where I'd like, I did have an issue after transferring back to the free plan. I was charged but I contacted them via chat and they immediately refunded. By far the speediest service I've received on any app customer care. Keep it up! Hopefully I can go back to a payment plan when business traffic picks up. Special shoutout to Leo for making it one less headache for this business owner!

VELA ROOTS
United States
Over 2 years using the app
Propel Commerce replied April 26, 2022

Hello friends at VELA ROOTS,

Thank you so much for the review! We're happy to assist anytime. 😎
Chat us anytime you need help. Good luck and more power to your business! 🚀

- Leo @ Propel Commerce