Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 18, 2022

I haven't had the app long but so far I'm very impress with the level of detail that each recorded session provides. The interface is easy to use and support team is very knowledgeable and helpful.

MaxwellAlxnders
United States
Time spent using app: 7 days
Propel Commerce replied August 19, 2022

Hello friends at MaxwellAlxnders,

Thanks for the AWESOME review, Brian! Please feel free to reach us back should you have any concerns. Always happy to help. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 16, 2022

Just installed the app! Looks great but we will see how helpful it is :) stay tuned! The setup process is by far the easiest from any app out there

Spartan Watches
United States
Time spent using app: 6 minutes
Propel Commerce replied August 16, 2022

Hello friends at Spartan Watches,

Thanks for the AWESOME review, Marko! We really appreciate you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 15, 2022

Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine

Silk kaftan
India
Time spent using app: 14 days
Propel Commerce replied August 15, 2022

The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.

This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.

Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.

August 11, 2022

Just saw my first recordings and I absolutely love this app. it is very helpful in figuring out why people are buy or not buying

Abebe+Booker
United States
Time spent using app: 3 months
Propel Commerce replied August 20, 2022

Hello friends at Abebe+Booker,

We're glad to help your business! Thank you so much for the review, Jennifer! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 7, 2022

A excellent App. Help me to improve the costumer experience and to understand my customer and whey they don't convert. Provide also with good customer analytic, a great asset. I really recommend.

KYMOLYN
Switzerland
Time spent using app: About 1 month
Propel Commerce replied August 8, 2022

Hello friends at KYMOLYN,

Thanks for the review, Raissa! We're glad to hear our app is super useful to you. Chat us anytime you need help. More power to your business! 🚀

- Leo @ Propel Commerce

August 4, 2022

Ho avuto un problema appena ho installato l'app, in pochi minuti è stato risolto! Ottima assistenza!

Millstore.it
Italy
Time spent using app: 7 days
July 27, 2022

Awesome App, and great customer service when it is needed. I like when app developers have a representative online, makes life simple so that I don't have to wait a few days to get an answer. My Rep Leo was quick and informative. Thanks, Leo

The Bat Flip Shop
United States
Time spent using app: 29 days
Propel Commerce replied July 27, 2022

Hello friends at The Bat Flip Shop,

It was a pleasure assisting you, Steven! Thanks for the awesome review! Chat us anytime you need help. More power to your business! 🚀

- Leo @ Propel Commerce

July 26, 2022

J'utilise cette appli pour suivre les actions des clients sur mon site. Fonctionne bien, Leo du service client est très serviable.

InnoThermos - Le Thermos de demain
France
Time spent using app: 10 months
Propel Commerce replied July 26, 2022

Hello friends at InnoThermos,

Nous sommes ravis que notre application vous plaise, Jean-Charles ! Merci pour l'examen ! Profitez de notre application et plus de puissance pour votre entreprise ! 🚀

- Leo @ Propel Commerce

July 22, 2022

Great app.very useful for tracking customer behavior. Support is also really good and fast. Recommended.

Moringa Designs
Canada
Time spent using app: 5 months
Propel Commerce replied July 25, 2022

Hello friends at Moringa Designs,

Thank you very much for the review, Disha! We're happy to help your business. Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 20, 2022

This is great and my assistant was very helpful! I am very excited to see what exactly is going on that my customers visiting the site arent converting to sales.

Shoe Dash
United States
Time spent using app: About 1 month
Propel Commerce replied July 20, 2022

Hello friends at Shoe Dash,

Thanks for the AWESOME review, Heather! We wish you all the best. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce