Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

March 13, 2023

seems good so far. easy to install also and easy to use. although it would be a good feature to download the recordings to share with your team

Braeside Displays
United States
6 months using the app
Propel Commerce replied March 13, 2023

Hello friends at Braeside Displays,

Thank you for the AWESOME review! Rest assured that your feedback is well received. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 28, 2023

Works well and provides excellent value. I tried five or six competitors to get to this one.

GuavaBamboo
Canada
5 months using the app
Propel Commerce replied December 30, 2023

Hello friends at GuavaBamboo,

We're glad to hear our app is helping your business! Thanks for the review, Marcel! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

Edited January 11, 2022

I found this app more straightforward and functional than others I tried, and it has been a mainstay of our store. As with most apps on Shopify, I feel the price is too high especially for businesses that are not ruthlessly profit-oriented, and so I do not use beyond the free tier.

Palestinian Soap Store
United States
6 months using the app
March 29, 2022

It's a great app since it's free. Replay is really helpful for starting business finding the way to improve.

Fogy Garage
Hong Kong SAR
5 months using the app
April 16, 2022

Best app ever! We’ve been using it across all our stores for months now and we are extremely satisfied. The support team is also amazing 5 star ⭐️

RipTidesTights
Greece
5 months using the app
Propel Commerce replied April 16, 2022

Hello friends at RipTidesTights,

Great review! Thank you very much! We're happy to help your business. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited December 7, 2021

I use this app to help me to check my customer behavior and find my website page error. I really like the app, and its super value. Everyone needs it.

KastKing
United States
5 months using the app
October 18, 2023

The app is really amazing. I highly recommend this app. Using this app we can find out the loopholes by watching their journey with your website. If you seriously want to make your store successful. I highly recommend this app.

Power Woofs
United States
5 months using the app
Propel Commerce replied October 19, 2023

Hello friends at ,

We're glad to hear our app is helping your business! Thanks for the review, Ramandeep! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 20, 2022

I just downloaded this app and so far it is really helpful and does exactly as described. Their customer support is also awesome as they are really approachable and willing to help. Download it!

Drip Servers
Canada
5 months using the app
Propel Commerce replied January 20, 2022

Hello friends at Drip Servers,

Wow - thanks so much for the kudos! I'll pass that along to Leo and Carmi on our support team :D Please get in touch anytime if there's anything else we can do to help.

- Chris @ Propel Commerce

July 22, 2022

Great app.very useful for tracking customer behavior. Support is also really good and fast. Recommended.

Moringa Designs
Canada
5 months using the app
Propel Commerce replied July 25, 2022

Hello friends at Moringa Designs,

Thank you very much for the review, Disha! We're happy to help your business. Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 15, 2022

easy installation nice breeze experience live chat the moment your in pretty cool! Thanks for your help!

Pretty Little Wish.com
United States
5 months using the app
Propel Commerce replied April 15, 2022

Hello friends at Pretty Little Wish.com,

Your feedback and great experience mean a lot to us! We'll continue to improve our services to help you more in the future. :)

- Carmi @ Propel Commerce