Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

Edited February 21, 2023

Super service client qui répond rapidement. L'application très pratique qui aide à comprendre les clients.

Génération Culinaire
France
3 months using the app
Propel Commerce replied February 21, 2023

Bonjour amis de Génération Culinaire,

Merci beaucoup pour l'avis ! Nous sommes toujours heureux de vous aider à tout moment. Discutez-nous chaque fois que vous avez besoin d'aide ! Plus de puissance pour votre entreprise ! 🚀

- Léo @ Propel Commerce

Edited October 22, 2022

really like the app, really coo and easy to use only real business owners will use this app for the better.

GETEM APPAREL
United States
3 months using the app
Propel Commerce replied October 22, 2022

Hello friends at GETEM APPAREL,

Thank you very much for the review, Jaalen! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 15, 2023

Really great app, I really love this app it makes learning why customers don't buy so much easier 5/5 stars

SprayN'Clean
United States
3 months using the app
Propel Commerce replied March 15, 2023

Hello friends at SprayN'Clean,

We're glad to hear our app is helping your business! Thanks for the review, Premvir! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 22, 2022

This is a great app! I never knew I could do this, but wow. This is amazing. It works really fast, and the customer service team was great on helping me implement this!

Lewkin
United States
3 months using the app
Propel Commerce replied April 22, 2022

Hello friends at Lewkin,

Hear so happy to hear you say "WOW"! Thanks for the awesome review, Cindy! We're always here if you need us. Good luck and more power to your business!

- Leo @ Propel Commerce

November 20, 2023

Perfect so far

Marquise Mystique
Germany
3 months using the app
Propel Commerce replied November 21, 2023

Hello friends at Marquise Mystique,

Thanks for the AWESOME review, Onur! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 11, 2022

Just saw my first recordings and I absolutely love this app. it is very helpful in figuring out why people are buy or not buying

Abebe+Booker
United States
3 months using the app
Propel Commerce replied August 20, 2022

Hello friends at Abebe+Booker,

We're glad to help your business! Thank you so much for the review, Jennifer! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 29, 2022

Such an amazing app. It helped me discover a lot of issues in my customer journey. I highly recommend it

Luxandlot
United States
3 months using the app
Propel Commerce replied November 29, 2022

Hello friends at Luxandlot,

We're glad to hear our app is helping your business! Thanks for the review, Shaneika! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 10, 2022

Me gusta esta aplicación para encontrar problemas en la navegación de mi sitio web y observar comportamientos en algunas promociones o fechas de interés. El servicio de atención es rápido y confiable.

Re.torna Record Store
Mexico
3 months using the app
Propel Commerce replied October 10, 2022

Hola amigos de Re.torna Record Store,

¡Gracias por la evaluación IMPRESIONANTE, Claudia! Eres muy apreciado. ¡Disfruta de la app y más poder para tu negocio! 🚀

- Tom @ Propel Comercio

November 3, 2023

I was having a little issue, got on chat support, Tom hopped on within a couple of seconds and immediately got to it! Didnt waste any time, didn't take several minutes to respond, he figured out my problem and fixed it quick! Tom was amazing and very helpful! Also, this app is just great overall. It immediately uploads the recording as soon as the person is done. Great app and great team!

Modrn Mats
United States
3 months using the app
Propel Commerce replied November 6, 2023

Hello friends at Modrn Mats,

Thanks for the AWESOME review, Joseph! It was definitely a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 9, 2023

Support is really really helpful! This app in general is awesome! I was able to catch a loading issue from iOS devices and reach out to there support to suggest ways to fix it!

Lashela Cosmetics
United States
3 months using the app
Propel Commerce replied February 9, 2023

Hello friends at Lashela Cosmetics,

We're glad to hear our app is helping your business! Thanks for the review, Lashela! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce