Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to record and analyze customer behavior on their websites in real-time. It's praised for capturing customer clicks, scrolls, and navigation patterns, helping identify and fix user experience issues. The app is also appreciated for its live session tracking, user-friendly interface, and affordability. Many commend the responsive and helpful customer service, particularly a member named Tom. It's seen as a key tool in increasing conversions and enhancing customer experience.

July 5, 2022

I have tried a few of the apps that offer this service and find this one offers what I need. Thanks!

Bow Wow Detectives®️
United States
About 16 hours using the app
April 14, 2022

I didnt think it was real but as soon as I used it, i was amazed and looking forward to using the app every day; I like it and i m sure it will help me get the right feedback from my clients. good job Lu

Neon Control
United States
About 15 hours using the app
Propel Commerce replied April 14, 2022

Hello friends at Neon Control,

Thank you very much for the review, Anis! You will surely enjoy using our app. Good luck and more power to your business! 🚀

- Leo @ Propel Commerce

May 7, 2022

Great app, does what it says, excellent customer service. Love being able to replay my website visits to see what my customers see.

Family First Designs LLC
United States
18 days using the app
September 23, 2022

This app helps give a real insight in visitor flows and stumbling points on the website, recommended!

About 13 hours using the app
Propel Commerce replied September 23, 2022

Hello friends at SoPosters,

We're glad to hear our app is helping your business! Thanks for the review, Gary! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 18, 2022

My experience with this app wasn't that great to be honest. The app recorded my shop well but issues with pages not loading up while loading sessions and refreshing the page didn't work and clicking logo took me to another website, app screen doesn't show my shop app pop ups (Candy Rack) so I don't know how customers are interacting with that. (Other Session recording apps did this fine.) Hot spot was not there either. I contacted live support asking a question in regards to changing my plan to free. I didn't want to continue my paid plan and asked would I lose my current subscription if I choose to go on the free plan, because i don't want to continue it and be charged for another month when I want to stop it and only use the page views I have left over, which I've paid for. Live support didn't answer my question and ended up removing live chat for me. I made a support ticket and my question was ignored again... (They mentioned retrieving recordings from their database which is not what I asked at all) Disappointed to be honest with you.

Force of Life
United Kingdom
15 days using the app
Propel Commerce replied January 18, 2022

Hello friends at Force of Life,

I'm so sorry for the less than stellar experience you had.

Our live chat system is set to hide itself if no agents are online. We just introduced live chat a couple weeks ago and only have one agent per shift at the moment. It looks like the system thought our agent went offline and so hid itself. We didn't want merchants to leave messages if no agent was online to help, but we'll need to revisit that setting as we absolutely don't want merchants like yourself to think you've been blocked.

Also, I apologize for the misunderstanding. Our agent thought you meant you lost recordings after downgrading which is why they mentioned retrieving them from the database. They didn't realize it was the quota you were referring to.

After downgrading your plan, you should have absolutely been offered a refund given the loss of page view quota, and I'm sorry that didn't happen.

I've reviewed your tickets with our agents and instructed them on how to handle this situation properly in the future. I'll also reach out to you shortly to see what we can do to make this right for you.

- Chris @ Propel Commerce

August 15, 2022

Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine

Silk kaftan
14 days using the app
Propel Commerce replied August 15, 2022

The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.

This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.

Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.

January 20, 2022

I used this app and it really helped me improve my store and ensure my customers did reach check out.

3 days using the app
Propel Commerce replied January 20, 2022

Hello friends at Soignébyk,

Thanks so much for your awesome review :D We're happy to hear the app is helping you get more customers to checkout!

Is there anything we can do to earn that extra star?

- Chris @ Propel Commerce

September 8, 2022

they really have a fast and effective support. they were very helpful.
also, they are very response and fast to help you in the settings configuration. thank you a lot.

VECTORSPORTSWEAR Official Site - Women's Fitness Apparel
About 2 hours using the app
Propel Commerce replied September 8, 2022

Hello friends at VECTORSPORTSWEAR,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

November 18, 2022

Cheaper than other apps, clean interface. Seems pretty good so far. Only thing I would love to see is charged per sessions not per page clicked by user :)

New Zealand
About 2 hours using the app
Propel Commerce replied November 18, 2022


We're glad to hear our app is helping your business! Thanks for the review, Lejon! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 8, 2022

I have just started using this app. It looks great overall, has pretty much everything I need, and is affordable compared to other similar tools in the market. Definitely recommend using it.

Las Brewhas
United States
38 minutes using the app