Propel Replay & Session Record

Propel Replay & Session Record

Reviews (539)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive tools like session recording, real-time playback, heatmaps, and surveys, which enhance website optimization and user experience. They value the ability to monitor traffic sources and the effects of website modifications on customer interactions. The app is praised for its straightforward installation and usability, and the customer support team is consistently commended for their responsiveness and effectiveness.

November 16, 2021

Great recordings. I can already see where customers are leaving my site. Will continue using for sure :)

Sharp Shirter
United States
3 days using the app
March 8, 2022

So far so good. I can see what my potential customers are looking at in my store. The app customer service is very friendly and wants you to have a good experience using this app. Def recommended

General Shop Center
United States
3 days using the app
Propel Commerce replied March 8, 2022

Hello friends at General Shop Center,

Thanks for your kind feedback! We hope our app helps you manage your store. Don't hesitate to chat or email us if you need any help. 😉

- Carmi @ Propel Commerce

July 1, 2023

This is a great app! I used to another app similar to this but I saw it to technical and costly. This app is very user friendly and the price is very reasonable. Last, customer support is very helpful and right there all the way. Thank you!

Tropaz Fashion
United States
3 days using the app
Propel Commerce replied July 1, 2023

Hello friends at Tropaz Fashion,

Thank you very much for the review, Heather! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 11, 2022

I really like this app. Super easy to install and set up and the support is first class. Works great, like the free plan option and even though I will need to upgrade to the pro version eventually the price is reasonable in comparison to other apps. Thanks!

On Trend Shirts
Spain
3 days using the app
Propel Commerce replied March 11, 2022

Hello friends at On Trend Shirts,

Thank you so much for the review, Manuela! We really appreciate it. We're always here when you need us. More power to your business!

- Leo @ Propel Commerce

January 17, 2022

It's a really great app, it's very fast and easy, you can see your customers' screen and monitor them to understand their mentality, and this helps you in developing your business, I recommend this app it's beautiful

Vablee
Jordan
3 days using the app
June 23, 2022

I was searching for an app that did this for free for so long. Thankfully I found this one. On the free plan you have 200 page views and its very useful!

ViralGoodies
Estonia
3 days using the app
June 15, 2023

良い製品と素晴らしいサポートでおすすめです。
ユーザーの行動を正確に再現してくれるのでサイトの改善に役立ちます。
問題があった場合にも素早いサポートで解決してくれる安心感があります。
単機能の割に少し値が張るため★4としました。

COTANTIN
Japan
2 months using the app
Propel Commerce replied June 15, 2023

コタンタンの皆さん、こんにちは。

YASUYUKIさん、レビューありがとうございます!高いと思われて申し訳ありません。 🚀

これ以上の便利さと機能を備えたアプリは他にはないと思います。また、専任のカスタマー サービス チームが年中無休で営業しています。

- レオ @ プロペルコマース

===

Hello friends at COTANTIN,

Thank you very much for the review, YASUYUKI! We're sorry to hear that you think it's pricey! 🚀

I believe you will never find any other app with more usefulness and features plus a dedicated Customer Service Team open 6 days a week!

- Leo @ Propel Commerce

March 9, 2022

The app is great for tracking customer experience. Very smooth! Looking forward to new features......

JWshinee
United States
2 days using the app
Propel Commerce replied March 9, 2022

Hello friends at JWshinee,

Thank you so much for the review, Nguyen! Just submit the feature request to us and we'll add it to the development roadmap. More power to your business!

- Leo @ Propel Commerce

Edited April 26, 2023

Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.

J Shop
Canada
2 days using the app
Propel Commerce replied April 26, 2023

Hello friends at J Shop,

Thanks for the AWESOME review, Josiah! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

Edited October 1, 2021

Awesome app! I upgraded to the £9.99 paid version almost straight away and have already noticed some patterns that are occurring on our store which can be amended. Its pretty addictive though!

rcpitbox
United Kingdom
2 days using the app