Reviews (264)

Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing e-commerce efficiency. They praise the effective onboarding and responsive customer support that quickly resolves issues. Features like quick order processing, global shipping, and transparent pricing are highlighted, along with inventory sync and customizable rules that improve workflow. Merchants report positive business growth impacts from using the service.

September 27, 2023

Shipbob constantly sets for feature improvement which is important. They have many locations in the US, also other countries which help for international brand to establish more markets.
There network of last mile and their affordable fulfilment are helpful to grow a brand business.

My Merchant success incharge Chetan is very knowledge and good communicator, good one!

Vital Nutritive
Spain
Over 2 years using the app
September 15, 2023

Samantha DiPaulo, Ashley Pakenham, the ShipBob B2B team and many others truly care about our business and who we are. Not only that but they almost feel like my long time friends at this point. Can’t say enough good. Yes we’ve had our challenges and mess ups but i do believe they really care to improve.

Frost Buddy
United States
About 2 years using the app
March 3, 2021

The integration works smoothly & whenever we've needed customer service, Shipbob has been speedy in responding.

Barefoot Scientist
United States
About 2 years using the app
March 24, 2021

Integration with Shopify is perfect. We've tried other companies and they are not even close of having such an easy and complete platform like Shipbob. It's been a little over 1 year that we've been working together and they definitely improved a lot their services. Plus their customer service is impeccable, which makes a huge difference. Thanks!

Lumma Cups Europe
United States
About 2 years using the app
ShipBob replied March 24, 2021

Thanks for the feedback Lumma Cups team! We are ALL about constant improvement, so keep suggesting changes you'd like to see :)

January 3, 2023

ShipBob has been the best 3PL we have used at GRJ Gloves. We value their partnership and customer service very much.

GRJ Gloves
United States
About 2 years using the app
July 14, 2021

I can't imagine doing business without ShipBob. I recommend them to everyone I meet in the eCommerce industry. The customer service is incredible, even though I rarely need it. I go weeks without even checking to see if everything is shipping properly as I've had so few issues. ShipBob is the best!

Hibernate Sleep Formula
United States
About 2 years using the app
ShipBob replied July 23, 2021

Thanks Hibernate team! This is exactly what we strive for -- support when you need it, but hopefully our tech means you don't. Thanks for your partnership!
- Kevin from ShipBob

December 15, 2022

user friendly app, easy to install and the team walk you through the whole process during an onboarding call.
Integrates seamlessly with our shopify store and makes fulfilling orders to customers a much more automated process.

myoovi
United Kingdom
About 2 years using the app
Edited February 10, 2022

This integration works perfectly connecting our Shopify store to Ship Bob. We have had zero issues with it--in fact, I barely even knew it was installed since it just works in the background and I've never had to worry about it!

Eyetamins, Inc.
United States
About 2 years using the app
March 10, 2021

We really enjoy working with the ShipBob dashboard on a daily basis. For our customer service team, it's a simple way to keep track of the stage of every package (from picking, to shipping, to delivery), and to provide these details to our customers when necessary. ShipBob has also made it super simple for us to be able to file claims with carriers when we've had issues with them, and we love their carriers estimated shipping time tool (especially during peak time season). Their dashboard is easy to understand and makes changes and edits to orders simple. We've also loved working with their team, both with our team lead as well as with every customer service rep we've spoken to on the phone. Through their dashboard and analytics, we've also been able to analyze our inventory and distribution of it to our different warehouses. Overall, would highly recommend.

The Skin Deep USA
United States
About 2 years using the app
Edited December 21, 2022

I've had a great experience with ShipBob so far!
It was really easy to install, quick and reliable order ingestion. Simple and effective tracking and I'm especially impressed with how the inventory syncs with my Shopify store and how easy it is to order new deliveries to my chosen warehouse.
The support I received from my dedicated Implementation Manager, Sergio was outstanding as he made everything so simple and responded immediately to all of my queries. Thank you Sergio!
I'm looking forward to growing my business internationally and I feel confident that ShipBob is the best fulfilment partner to help me achieve my business goals.

giftwellness
United Kingdom
About 2 years using the app
ShipBob replied December 21, 2022

Glad to hear it! No one like Sergi for helping our European + UK customers onboard. Best of luck growing the business!

Kevin
VP Partnerships