Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, ease of use, and competitive shipping rates. They appreciate features like automatic order fulfillment, tracking updates, and customer notifications. The app's batch processing and shipping cost comparison across carriers are seen as major time and cost savers. It also supports international shipping, customs forms, and return labels that bill only when scanned. Its integration with various sales channels and carriers is another significant advantage. Many merchants consider it a cost-effective shipping solution.

May 24, 2016

First off, Susanna is always very quick to respond, very polite, and very knowledgeable. I had a question about shipping and though it was not directly a Shippo question, Susanna was able to help me out and point me in the right direction.

I'm new to the whole e-commerce shipping thing so I've had a lot of questions so far. I must say, the customer service with Shippo has been beyond fantastic. I'm a HUGE fan of this company, great people!

Zigzev
United States
7 months using the app
September 9, 2014

I'm always skeptical of free apps, but I'm only a small business that doesn't want to pay $20+ a month on top of my Shopify fees just for a shipping app. Shippo gets the job done very efficiently for what it's worth; only 5 cents per label? Deal.

BakaTachi
United States
7 months using the app
July 17, 2018

Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app!

Thanks for your fast response, Rebekah!

Eurocustomspr
United States
7 months using the app
January 9, 2015

This is a MUST for new websites just starting out. No monthly fees. I wish they add a feature where we can ship without knowing the buyers email address and be able to paste the TO address just like stamps.com. But this is much cheaper than stamps.com and very easy to use. Good support staff as well!

The Poker Store .Com
United States
7 months using the app
March 3, 2014

I love this app its simple amazing, easy to use and now that they added to ability to create labels for offline orders its even better

365NailArt
United States
7 months using the app
June 25, 2015

Very easy to set-up and use. Saves us money and time. Love it.

Zenelixir
United States
7 months using the app
October 27, 2017

Great and fast services! Great Rates! I Had a little issue setting up my orders and Adam S. was there to help. Thank you very much!

Baby Pepino
Israel
7 months using the app
Edited February 3, 2016

It took a little while to get it going and a bit of back& forth with the app developers but we got it working and it's working well with Canada Post. It works with my Canada Post contract account. Worth the persistence, but it wasn't working at first and that pretty frustrating.

Knitomatic
Canada
7 months using the app
July 23, 2016

Excellent app, allows for mass shipments and significantly reduces time!

K M Custom Paracord
United States
6 months using the app
January 29, 2018

Works great! Love that I can get a scan sheet for my post office by using this app for printing Shopify & Amazon orders. I had an issue with my account not working for some odd reason. Customer service took care of it right away!

Spunky Pineapple
United States
6 months using the app