Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, ease of use, and competitive shipping rates. They appreciate features like automatic order fulfillment, tracking updates, and customer notifications. The app's batch processing and shipping cost comparison across carriers are seen as major time and cost savers. It also supports international shipping, customs forms, and return labels that bill only when scanned. Its integration with various sales channels and carriers is another significant advantage. Many merchants consider it a cost-effective shipping solution.

November 7, 2016

Great app, helps us with shipping labels and return labels.

Designer Handbags Outlet
United States
5 months using the app
November 5, 2015

Overall, this is a wonderful shipping app. We've been using it since the beginning, and it allows us to streamline communication with our warehouse, and keep track of all tracking information.

There are a few features we would like to see but the team has been quick to improve the application, so I'm sure it will continue to get better over the coming months.

Baublerella
United States
Over 8 years using the app
December 6, 2021

So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.

RB Leather
United States
4 months using the app
September 9, 2020

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.

DUMP BOX
United States
Over 5 years using the app
Shippo replied September 11, 2020

Hello,

Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.

We also thank you for jumping on the phone with members of our Product Team to discuss this further. We are so glad we could come to a resolution!

If there is anything else you need, please let us know!

Thanks,
Shippo Support

October 23, 2015

Very clean and user-friendly app. We've tried other shipping apps, but by far this is our favorite. The customer service is also excellent and always very helpful. This is one of our must-have Shopify apps. :)

Mishibox
United States
4 months using the app
August 18, 2016

Shippo makes shipping process very easy and fast. Highly recommended.

Engrav3me
United States
4 months using the app
October 12, 2022

We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.

Simpson & Vail
United States
4 months using the app
Shippo replied October 12, 2022

Hello,

Thank you so much for the great review! We're so glad to hear you're enjoying Shippo and saving money! We appreciate you sharing your thoughts with us on new features you'd like to see. We take all feedback at Shippo seriously and we're constantly looking for new ways to improve our platform.

If you ever need any additional assistance, please don't hesitate to reach back out.

Happy Shipping!
Shippo Support

July 1, 2014

Love the per label fee that lets me pay as I grow...Thank you shippo! Definitely recommend...

Waffle Boat Press
United States
4 months using the app
October 2, 2017

Great customer service and quick response time.

Ahnesti Haircare 2
United States
4 months using the app
June 4, 2014

Shippo has been an absolute life-saver! Dealing with high-volumes of orders in short bursts can be a real pain in the butt, but Shippo has cut my processing time in half! Easily the most worthwhile Shopify app I've ever used, and I've already recommended it to two other friends with Shopify stores.

B-Grade YoYo Store
United States
4 months using the app