Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

January 20, 2021

We've been using Shippo for years. Most of it works great, but when trying to process multiple orders at once we almost always have a few fail and it causes a lot more work for us. Also wish they had a white list or default shipping method by default as we end up sometimes selecting the wrong one and having to refund label (wait 30 mins) then make another using the correct method.

Happy Endings™
Canada
Almost 6 years using the app
September 6, 2017

Great app and great shipping rates. Excellent customer service, fast replies!

Lenzo Housing
Canada
Almost 6 years using the app
Edited February 11, 2021

THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't ...

Embers / Cinders Vintage
United States
Over 3 years using the app
Shippo replied February 10, 2021

Hello,

We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back.

To clarify a bit more, our ...

August 17, 2020

Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all ...

Amy Kuschel
United States
Over 6 years using the app
Shippo replied September 9, 2020

Hi Amy,

Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.

Updating changes in Shippo ...

November 16, 2020

Shippo is wonderful. I had sent thousands of packages with them when my store was hosted by Wix, and when I switched to Shopify I decided to stick with them. Even though Shopify has built-in label services, I find Shippo much easier to use (and also more aesthetically appealing, which is something that's important to me). Additionally, I just reached out to them to see if they could change ...

Boho and Bark
United States
3 months using the app
August 7, 2019

I use Shippo strictly because I need USPS manifests for when the mail carrier comes to our shop, so they don't have to scan a couple hundred packages. That said, I have 3 complaints with the system. 1) Their developers roll out changes to the application without testing....so you will be in a groove, needing to get shipments out and boom...something that has historically been working is not ...

Tactipup
United States
Over 6 years using the app
August 26, 2014

Shippo is very user friendly, and makes our lives SO much easier! Highly recommend this shipping app for any retail store. We also love that it allows us to print our customer's postage labels as well as packing slips for packages in one place.

Kelly Fields
United States
3 months using the app
Edited September 9, 2020

The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any ...

3 Pooches Collars
United States
About 6 years using the app
Shippo replied September 11, 2020

Hello,

Thank you for providing this feedback about Shippo. We apologize for the experience you've had and we are working to look into these issues from our side.

We have ...

Edited May 9, 2019

BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think ...

Magical Black Girl
United States
About 3 years using the app
Shippo replied May 13, 2019

Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.

We do want to reiterate that ...

October 28, 2019

I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.

NuRevealOrganics
United States
About 3 years using the app
Shippo replied December 5, 2019

Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our ...