Reviews (552)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that ensures easy installation and seamless Shopify integration, automating the shipping process and reducing manual data entry. They highlight its cost-effectiveness due to competitive shipping rates and low per-label fees, along with a variety of shipping options that increase flexibility. The customer support is also praised for being prompt and effective, available through email and in-app chat, helping merchants focus more on other business areas by simplifying logistics.

February 24, 2014

Great app !

Allows us to find the cheapest shipping company.

One of the rare app that is integrated with European shipping companies !

Great work guys keep it up !
Sam

GoDefense.fr
France
18 days using the app
April 7, 2017

We used to love shippo, works well with DHL.

But integration with UPS is quite bad and customers service is not helpful at all.

Woodstone
United States
Over 1 year using the app
Edited July 1, 2016

WOW... The best app on the Shopify App market to date. And I have been around for over 12 months here with the revenues of over $300,000 to date. Great value and solid implementation. I discovered what "efficiency" is... Saving money makes my day! Integrated UPS, FedEx and USPS in one spot with shippo. I previously used Stamps.com windows app for all my shipping. Turns out I would have saved a lot more money if I switched to Fedex ground with faster & GUARANTEED delivery times and cheaper pricing.

New Wave Swim Gear
United States
17 days using the app
September 1, 2016

pretty good apart from it costs more than other 3rd party senders

Pukkamate
United Kingdom
About 1 year using the app
October 2, 2017

Great fast customer service and help.

Wakesurf Edge
United States
About 1 year using the app
Edited June 22, 2015

Good shipping app. Been using it since I started my website. For now I only use USPS but other options are there if I need them. UPDATE: The Support team has helped me figure out what was going on with the pricing on my end. Thanks Shippo.

21shirtsformen
United States
About 1 year using the app
January 17, 2018

Easier to just print from Shopify of your selling platforms than using Shippo. Not a bad service, and only $0.05 extra charged on per label but over all I do not use it anymore, good to keep installed as a back up though should you have need for it.

https://www.ArtisanBound.com

Artisan Bound Llc
United States
About 1 year using the app
March 24, 2016

So great! We've been paying pitney bowes $15.99 a month to get us WORSE deals on labels. With shippo there's no monthly fees and packages get there faster for cheaper. So happy I tried this out.

Americanadorn
United States
16 days using the app
Edited November 24, 2021

Good - Allow you to handle multiple orders at one time with mass updates to address, shipping details. Links to fedex account and handles paperless trade Bad- Syncing is out to lunch, sometimes orders sync back to shopify sometimes they don't. Usually end up needing to do this manually wasting time. "Use item weight" when trying to assign weight to packages it does not accurately pull the product weight causing label purchases to fail and manually having to update the shipment weight.
Order fulfillment status - Once it has been synced into shippo and you fulfill from shopify those fulfilled items are not synced back into Shippo so you are always needing to manually "Hide" orders that don't get the correct status. Fedex labels wastes a second page printing terms and conditions that are not needed. The biggest kicker here is the support team doesn't seem to have a grasp on what their own software does or doesn't do. Often times you are referred back to shopify for a Shippo issue or they ask repetitive unrelated questions to the issue. They want screenshots a lot of the time but then take days to actually get back to you. This app needs a lot of work, it probably functions OK if you are a low volume shipper or if you only use the discounted rates that shippo provides. If you need to link your own API accounts and expect reliable syncing this isn't the solution for you. Update 11-24 - Still junk - blames Amazon for pulling phone numbers into shippo that need to be edited manually to complete a shipment instead of taking accountability for their software. Now this week a very busy black friday pushes through an update that seems to create an issue where products are not loaded into the customs form again creating more manual work to add them to the customs form in order to purchase a label. I highly recommend that you find a different solution than Shippo - Especially if you are using integrations with Fedex or shipping internationally.

Hot Rod fuel hose by One Guy Garage
Canada
7 months using the app
Shippo replied May 17, 2021

Hi Justin. Thank you for taking the time to provide us this valuable feedback. We strive to provide timely support and responses that help you troubleshoot any issue you are having. That said, we do need screenshots from the Shopify side in order to continue doing some troubleshooting on our end but I can see why that isn't the greatest experience and will make sure I get that feedback to our team. Our Product Support Manager will be reaching out asap to ensure any issue you are having is resolved

December 19, 2015

Very helpful! We are enjoying this one - has definitely increased productivity.

Seed Sack
United States
15 days using the app