Reviews (945)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

November 27, 2024

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also. The channel has the vast connection which is their plus point.

Nilu's Collection
India
Almost 2 years using the app
December 7, 2024

They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.

Hari Darshan
India
Over 1 year using the app
November 26, 2024

I have had the pleasure of working with Akshay Beniwal, and I can honestly say they have been a key factor in making our experience with Shiprocket exceptional. Their communication is always clear, timely, and professional.

Asenne
India
Over 1 year using the app
December 5, 2024

I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.

Rubicons
India
10 months using the app
December 5, 2024

Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.

Nabia
India
6 months using the app
January 15, 2025

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

Unipods Official
India
About 1 year using the app
Shiprocket - Shipping in India replied January 17, 2025

Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. We are working on your concern and will connect with you to resolve it on priority. ~ Team Shiprocket

November 28, 2024

"Shiprocket's services have been a mixed bag for me. On the one hand, their platform is user-friendly and integrates well with my e-commerce website. They also offer a range of courier options, which is helpful.

However, I've experienced some issues with delayed deliveries and unresponsive customer support. While they've generally been helpful in resolving issues, there's definitely room for improvement.
They're a solid option for e-commerce businesses, but could benefit from improving their customer support and delivery times."

Orbit Glow
India
About 2 months using the app
November 21, 2024

Easy integration. Dashboard is pretty convenient to use can easily understand within hours how to us and operate. Other things like Engage 360 does the job for any D2C owner. KAM assigned were pretty helpful as well.

minomo
India
3 months using the app
November 22, 2024

Been with shiprocket since > 1.5 years. pivotal in our growth since first day. Starting with 5 orders a day to 5 digit orders a month.

All I can say is extremely supportive team and all issues get resolved promptly

Shailendra and Priyank initially and then Rag, Gaurav, sahil and Abhinav later on. Thank you so much guys. Keep rocking and keep supporting

SoboStuff
India
10 months using the app
November 22, 2024

Good serviceability across India and new updates from time to time in terms of plugins to increase business.

Ishkaara
India
Over 2 years using the app