The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
House Of Elegance - Style That Inspires
SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....
Hi, That is not something we wanted you to go through! We intend the best for our customers and would like to look into this on priority. Please help us with your registered contact details and concern in detail at firstname.lastname@example.org and we will get back to you promptly. -Team Shiprocket
The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"
Hi, we understand your concern. It is never our intention to cause any disruptions to our customers. Please help us with your registered contact details and concern in detail at email@example.com and we will get back to you promptly. -Team Shiprocket
I really like the interface and the capability to integrate different courier company. But to start a company with Shiprocket is not an easy. I raised so many questions but support person either never look at the issue or reply after so many days by then we would have resolved the issue ourselves. I would say, if their support is good, shiprocket would be better however, this is not the case currently. We face so many issues but sometimes either their number is not working or support tickets are not resolved.
Hi, To hear such feedback has us profoundly pondering, and we apologize for the inconvenience caused. Please be assured that our team is following up closely to resolve the matter. We have arranged a callback from our team. We request your cooperation with us. - Team Shiprocket
Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting.
Upper management needs to be precise to solve the issue and revert on the appropriate feedback
Agent name was Pooja. My issue is never resolved. I don't understand how their support representatives are trained, they have zero product knowledge.
Hi, We want to sincerely apologize for your recent negative experience. Please help us with the AWB number and concern in detail via firstname.lastname@example.org and we will get back to you at the earliest. - Team Shiprocket.
Worst service, Tickets are not answered in 3 months and money is lost in the name of weight discrepency
Hi, we wouldn't want such an experience for you! We apologize for the inconvenience caused here. Please help us with your registered contact details and concern in detail at email@example.com and we will get back to you promptly. -Team Shiprocket
Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.
Hi, we value the importance of your concern. Please be assured our team is actively working on your concern and have shared an update on your regd. mail with ticket number:-2397819. Please check. - Team Shiprocket
Online Store of Sheelaa M Bajaj
Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper
We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at firstname.lastname@example.org and we will get back to you on priority. - Team Shiprocket
Great app, completely necessary for indian ecommerce.!!!! Great help from team and staff Amazinggggg
The Coconut People
Gurjot Bhela- Account Manager- Whenever we need support we contact our Account Manager Mr. Bhela and he is always there to help. Thanks for providing such a good customer service experience.