Excellent Service. Reasonably priced and excellent support by my Key Account Manager Ashish Srivastava to ensure smooth running of the account. By far the best courier aggregator in India.

Best rates and service, support staff is very good and supportive. They also have a lot of tie-ups with lots of delivery partners to select from and has the most deliverable pincode

The service and support staff are good and supportive. They also have a lot of tie-ups with lots of delivery partners to select from.

Hopeless App Hopeless Service, Never Use Them as shipping partner, they never respond, never call back, will not return your money of your wallet.

WORST app with most inconsiderate customer support. They don't care about getting order delivered. Their system flaws initiates RTO by themselves. They also don't take any action on it because they make more money out of undelivered shipments.

FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

They sweet talk you into upgrading to pro++ plan and say that they will assign manager. Neither they assign manager nor does the support help you in resolving you queries. EVERYDAY there is a fake attempt issue and weight discrepancy issue which they will never resolve. As a result losses are to be borne buy the seller. SHIPROCKET IS THE WORST SERVICE EVER. STRONGLY ADVISE AGAINST IT

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

I used this app hoping they are good professionals. But totally useless. My pickup request is pending from last 5 days and really sick and tired of calling the support. all answer I get is wait for 24 hrs and your query is resolved. Worst part is they even add fake remark that pickup is not ready. when my product is ready for dispatch at warehouse. In the time period when the actual product should get delivered to customer these guys are not even able to pickup so not sure what is the value.