Reviews (945)

Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing order fulfillment and management. It offers a user-friendly interface, a variety of courier options, and real-time tracking that keeps both merchants and customers informed. Features like Cash on Delivery, competitive rates, and a comprehensive dashboard are also valued. Responsive customer support and dedicated account managers further improve operational efficiency and customer satisfaction.

November 19, 2024

Shiprocket team's pretty supportive & actually help me resolve pending AWBs, their engage defiently helps in reducing RTO, confirming order with customer before shipping. My experience with them has been pretty good, I recommend do give it a try, connect with their team to get issues resolved. I highly recommend them & their engage 360 also

Mega Mart Deal
India
6 months using the app
November 26, 2024

Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.

Luxe by ANA
India
10 months using the app
Shiprocket - Shipping in India replied November 28, 2024

Dear Seller! We certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, the shipment could not be delivered by the courier partner (Bluedart) due to unforeseen operational issues. The same has been returned back to you and we have refunded the shipping charges to your wallet. Also, As a gesture of our appreciation for your patience, we have added a voucher credit of INR 200 to your SR wallet for the next shipment. ~ Team Shiprocket

November 23, 2024

Shiprocket has been very supportive in onboarding us and guiding us on the entire e-commerce journey. They share various ways in which our business can improve. Special thanks to Apurva, our KAM for always being so proactive and supportive. Looking forward to great order volume with you Apurva.

ShopTrove
India
9 months using the app
November 21, 2024

Best platform to ship orders for brands. The best thing about shiprocket is that there are brand managers who guide us and help us fix issues. Shaurya (Our brand manager) is always there to help any order shipping concerns or queries. Highly recommended

CASEGEAR
India
Over 1 year using the app
November 22, 2024

We are extremely satisfied with the services provided by Shiprocket on a single platform. Additionally, the assigned Preeti Goel provides excellent support.

Yard of Deals
India
Over 4 years using the app
November 25, 2024

We had a seamless experience with Shiprocket. Starting from the integration and account management, everything is smooth and we do not have any regret choosing Shiprocket.

hkclinic
India
Over 1 year using the app
November 25, 2024

It's been a nice experience working with them, very easy. Also the customer support is really great.

Thanks for all the support SHIPROCKET

Everdion
India
Over 1 year using the app
November 30, 2024

The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition.
The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.

richfeelnaturals.com
India
9 months using the app
December 4, 2024

We have been using Shiprocket services for more than 3 years are we are satisfied by their service and support.

Decode Age
India
Over 2 years using the app
November 22, 2024

Shiprocket has been instrumental in the success of Chembys Herbals

Safe delivery to our customers is a top priority. Shiprocket’s reliable logistics network has made it possible for us to reach customers across India, even in remote locations.

Their user-friendly platform, affordable rates, and real-time tracking have enhanced our customer experience and helped us build trust. Thanks to Shiprocket,

Chembys Herbals
India
8 months using the app